Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,217 approved reviews, newest moderated first
Eddie is loving this food! He was starting to be a picky eater. Right now I am Doing half Fresh Pet and he is so happy
By Anthony F.
Response from Freshpet· Sep 25, 2026
Hi Anthony, we’re so happy Eddie approved of our recipes. Thanks for the 5 stars and for choosing Freshpet. 💚
My Sylvie LOVES the Freshpet fresh food! I use it as a topper for her air dried dog food. It smells absolutely delicious when I open the bag each feeding! She gobbles it right down. Never any tummy upset & her poops are good. So far, the company has been easy to work with. My initial shipment took longer to deliver than quoted which worried me in regard to spoilage. It was barely cool to the touch upon receiving & opening the box. I'm hoping it will arrive promptly next shipment.
By GL from Arvada C.
Response from Freshpet· Sep 24, 2026
Hi there, we're so glad Sylvie is loving Freshpet. Please know we truly value the feedback of our pet parents and appreciate you taking the time to share your feedback. We'd like to further look into this and to do so, we've requested a bit more information. Please reply at your earliest convenience. We hope to hear from you soon. -Ashley
My dog Teddy LOVES your food! I used to get Ollie's and he wouldn't eat it until he realized he wasn't getting anything else, but the minute I put Freshpet in his bowl, he scarfs it up.
By Sharon O.
Response from Freshpet· Sep 24, 2026
Hi Sharon, we’re so happy Teddy approved of our recipes. Thanks for the 5 stars. 💚🐾
So far good, she seems to enjoy it and her poop is perfect
By yvonne
Response from Freshpet· Sep 24, 2026
Hi Yvonne, our mission is to make mealtime simple and healthy for the dogs you love, so we’re thrilled your pup is enjoying it. Big thanks from our pack to yours! 💚🐾
Sky's food He loves his food. He don't sit at his bowl anymore and pout is what I call it. He's a picky eater. You can't wait until the next feeding. They're delivery service is great. Always on time even have a little bit left in case. I miss the fedex guy.
By Kirk M.
Response from Freshpet· Sep 24, 2026
Hi Kirk, we're so glad our recipes passed the picky pup's test and that your delivery experience went smoothly. If Sky had thumbs, he’d be giving us 5 stars too! 🐶💚
Molly B, is adorable when she knows her food is coming out of the refrigerator. Gets so excited & quickly eats every morsel. She definitely is happier, has more energy & taking longer walks. Thank you!
By Linda
Response from Freshpet· Sep 24, 2026
Hi Linda, that magical moment when the fridge opens and Molly B turns into a happy tornado? We’re so happy to hear you’re seeing improvements in her health and happiness. Thanks for the 5-stars. 💚🐾
Good healthy food, great service, totally reliable. And he loves all the flavors!
By Erik K.
Response from Freshpet· Sep 24, 2026
Hi Erik, we're so happy your pup is loving Freshpet. Our mission is to make mealtime simple and healthy for the dogs you love. Thanks for the 5 stars. 💚🐾
The dogs like the food but, even with a careful transition, they have had diarrhea. I am concerned that much will be wasted because it is to be consumed in 7 days and there is no way they will do that given the need for an even slower transition.
By Ron M.
Response from Freshpet· Sep 24, 2026
Hi Ron, we are sorry to hear this happened and truly hope your dogs are feeling better. We take the health of our pets and the quality of our products very seriously, and as you can imagine, we are concerned with what you have brought to our attention. We’d like to look into this further for you. A member of our team will be reaching out via email to further assist you in this matter. Please feel free to let us know if you need any additional assistance. We're here to help. -Nicole
