Great help with online difficulties (my computer)
You have to leave a phone message, no immediate answer, but excellent help within 24 hours
By Joanna B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,170 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Free My Paws helps to improve the life of individuals with disabilities by providing premium customized identification products that help them to enjoy hassle free companionship of their Service Dogs, Emotional Support Animals or Therapy Animals.
Free My Paws (freemypaws.com) has 1,170 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,170 approved reviews, newest moderated first
You have to leave a phone message, no immediate answer, but excellent help within 24 hours
By Joanna B.
The quality was great and I got it faster then expected. The only thing I didn't like was the expensive shipping, it should not be $10.00 to ship an id card and tag.
By cheyenne D.
I was recommended to this site and it exceeded my expectations. Everything for my order was sent quickly, and the person I dealt with was great. I will return for my pet needs. Diane, Scottsdale, AZ
By Diane S.
I found the questionnaire simple, thoughtful and to the point. Response was rapid. I haven't used it yet, but the letter contains all things required for housing and travel.
By Iowagirl49
I made a payment and kept getting alerts that my package was on its way. I have NOT received my package and it has been almost 2 weeks. Can somebody help me?
By Carol S.
Very fast turn around once assessment is complete and Kim was very informative when she called me.
By Benjamin G.
I am one happy camper! The ID card and certificate were emailed to me immediately after purchased. They are great quality and look very professional. Shipping of the vest was extremely fast! I highly recommend chosing Free My Paws to anyone. Thank you so much.
By Crystal D.
I was very thankful I received an email prior to the harness being shipped. I had ordered a medium without following diagram. I did need a small!! So Thank you!! It saved time and money that I would had to return for another. The Harness fits great. I would love to suggest another style that would fit more like a body harness that I can hook her leash to. As of now, she has to wear her body harness under her ESA vest. A bit warm for summer heat. I also love the ID card. Very HAPPY!!
By Crystal P.