Very helpful customer service
Very helpful customer service. They got really busy so once when I left a message, it took 2 days to return my call but overall, I'd use them again. Jared was very helpful.
By MoveFreeBeStrong
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,170 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Free My Paws helps to improve the life of individuals with disabilities by providing premium customized identification products that help them to enjoy hassle free companionship of their Service Dogs, Emotional Support Animals or Therapy Animals.
Free My Paws (freemypaws.com) has 1,170 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 65 reviews with 4 stars · Clear filters
Very helpful customer service. They got really busy so once when I left a message, it took 2 days to return my call but overall, I'd use them again. Jared was very helpful.
By MoveFreeBeStrong
Was just a little delayed between replies, but super friendly customer service that went above and beyond to help me! Thank you :)
By Daphne
Thanks !! Gréât expérience !!
By Marie
You guys are all good. You have sent me 2 times, the wrong photo of my dog on my license 2 times. It was no problem, as I was not traveling when expecting to receive correct license. Thanks for being great about fixing the issue!
By Lovedy
great service needs more product
By Robert
Very quick processing materials.
By Sandra
Overall great service however was told I would get a refund since I paid full price to renew my documents and I have yet to see the refund. Maybe one day...
By Ryan
The service was great and they didn't rush me.
By Customer