Customer Serivce
Fantastic Customer Service, I made an error in my order so instead of filling it they called to confirm - was very nice.
By Jeanne
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,170 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Free My Paws helps to improve the life of individuals with disabilities by providing premium customized identification products that help them to enjoy hassle free companionship of their Service Dogs, Emotional Support Animals or Therapy Animals.
Free My Paws (freemypaws.com) has 1,170 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,170 approved reviews, newest moderated first
Fantastic Customer Service, I made an error in my order so instead of filling it they called to confirm - was very nice.
By Jeanne
I have had several dealings with this company, One time they called me as they looked at my order and my dogs weight and thought I was ordering a size to big so they called me, and sure enough I was ordering the wrong size, I think that was going a step above to making sure you are getting the correct item. They are easy to deal with, and very helpful if you have a question. I would highly recommend them
By Glenda
Easy to set up and great company to deal with. Received order in a timely manner and as described. Would recommend and use again.Thanks!
By Cheryl
I am very happy that I picked free my paws, they made it very easy to fill out the forms and the Doctor was really nice and put me at ease.
By Lorraine
Friendly people and excellent service I will be continuing to come to them for my therapist letter and gear.
By Mauro Zavala L.
So far i have had satisfaction with your company, items were sent in good time, I carry his card and his tag is on his collar. Been telling everyone where to purchase and receive their own personal package
By Vanessa
Works perfect, my dog travels with me
By Carrie
The organization verifies your qualification for needing a therapy dog and that process is legitimate and helpful
By Linda