excellent customer service
The person I spoke to was extremely friendly and helpful. I could not have been more satisfied..
By Helga R.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,170 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Free My Paws helps to improve the life of individuals with disabilities by providing premium customized identification products that help them to enjoy hassle free companionship of their Service Dogs, Emotional Support Animals or Therapy Animals.
Free My Paws (freemypaws.com) has 1,170 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,170 approved reviews, newest moderated first
The person I spoke to was extremely friendly and helpful. I could not have been more satisfied..
By Helga R.
I am so thankful to have received my items so quickly. The harness is so beautifully made!
By Mimi
I was so happy with my order. I had difficulty with my payment on my end. My bank had not changed my billing address on my account but not my card. I was flustered but the customer service rep called the number I had used on my order and left a message explaining what I should try to do to help my order go through. They also e-mailed me information. I was very pleased. I chose the ground shipping for my order and received the vest, identification cards and dog tag in less than seven days. My dogs vest was customized and well embroidered. I don't have to be embarrassed when I'm out and about with my dog having a trashy looking job. It looks great! I'm very happy with my order!
By Abigail B.
Thanks for helping me get a new card for our dog.
By Diane
Great service and caring staff!
By Arna
I think this is a great company, if you e-mail they get back to you within minuets. And whatever you buy is processed and sent out very fast.
By Chuck H.
Quick response and excellent service.
By Carolyn
We have used Free My Paws for 3 years. The service has been great. The ease of bringing out pet into establishments is refreshing.
By Matthew K.