I was really impressed with this…
I was really impressed with this product the turnaround and overall service Ordered a custom green mat
By Kyle M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
194 reviews
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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Cincinnati, Ohio. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA (frameusa.com) has 194 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
194 approved reviews, newest moderated first
I was really impressed with this product the turnaround and overall service Ordered a custom green mat
By Kyle M.
Have gotten everything I have wanted and looking very good. Will be back again soon.
By carol S.
Your customer service representative was very helpful. There was a chip in the first frame I received. He had it replaced quickly. The second frame was damaged in shipment before it arrived here, but he had a replacement sent almost immediately.
By JACLYN B.
The frame was beautiful and so easy to slip my painting into it.
By Dorothy D.
Quick response....accurate!
By Lynn
One of the acrylic pieces for a frame I ordered came in pieces. As soon as I reached out to the help team, they had a replacement in the mail within 48 hours. Great customer service!
By JD
While ordering, it was confusing to ensure the dimensions of the Matte, Acrylic, and Foam were the same size to be fitted in the frame designed. After receiving both in separate packages, everything was ok....whew!
By Rick
Frame information at web site was found to be accurate and complete with no unpleasant surprises. Frame quality is very good. Frames arrived promptly and were well packaged. I have been very pleased with my experience purchasing picture frames from Frame USA and will use them again whenever I have need of quality picture frames in the future.
By jbraxwilkn