No pillow no updates
I ordered a pillow nearly two weeks ago and paid $20 for shipping. I’ve had no update since and the order says it’s still processing. Wondering if the site is a scam
By Claire M.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
New
3 reviews
Scores get a color once a company has 5 reviews.
Enjoy the same luxury bedding at hotels. 100% of our pillows are assembled in the USA. Find the hotel bedding of your dreams at Downlite.
DOWNLITE (downlitebedding.com) has 3 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
3 approved reviews, newest moderated first
I ordered a pillow nearly two weeks ago and paid $20 for shipping. I’ve had no update since and the order says it’s still processing. Wondering if the site is a scam
By Claire M.
I ordered 2 luxury pillows and cases back on May 23rd 2026 for over $140. I have gotten no updates when shipping. No responses to phone calls or email. At this point, i'm considering reaching out to paypal.For a refund. What would really like the product. We experienced the product back in may at a Sheraton Hotel and i decided to buy the pillows directly from downlite but now have concerns.
By Leo
My daughter and I discovered Bedding by Downlite, when we visited an Atlanta Hotel in 2023. I think we both had the BEST NIGHTS SLEEP, we had, had in years. I immediately purchased products when I returned home. I am a repeat customer, because I just purchased 2 more bed pillows. The pillows are expertly sewn and have the perfect amount of loft and support. After, just 2 nights, the crick in my neck, is gone. Downlite, you have a Customer for life. Thank you!
By VICTORIA J.