Some of the Frames were broken.
Some of the Frames were broken.
By Wendy R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
194 reviews
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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Cincinnati, Ohio. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA (frameusa.com) has 194 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
194 approved reviews, newest moderated first
Some of the Frames were broken.
By Wendy R.
I thought it came with glass was very confusing and it didn’t give option to add glass so I figured it came too
By Ruth L.
Response from Frame USA· Nov 8, 2023
Hi Ruth! Unless you order a shell, all of our frames will come with some type of glazing, either glass or styrene. If you order a frame using our Design a Frame tool you have another option which is Acrylic. If you send me a message to [email protected] with your order number I can take a look! -Brooke Sanders, Brand Manager
My frame arrived quickly, but originally with some cosmetic damage. I filled out the google form and they sent a replacement quickly, which was completely damaged in a corner. I filled out the google form again and they sent another replacement quickly. This time it had no damage. Great customer service!
By David T.
Nice frame, good price.
By Kathleen B.
Frames were cut to size and were shipped, what seemed to be, really well packaged. Time from order to ship was great, and they're basically what I was looking for... Unfortunately a couple of them came with rubbed spots or dings on the frames, not sure if that happened before or during shipping.
By Lorenzo
I love the frames. Beautiful! I picked the right ones!
By Beth B.
The frame is very well constructed and is the color that I expected. It really goes well with the poster being framed. The frame was packaged securely and arrived without any damage.
By Kent A.
I keep coming back back to order from this shop. Quality customer service and high quality product. The fact that the frames use real glass at such an affordable price is amazing!
By Genevieve H.