Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,228 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
I love the product and the fast mail service. TY
By Martha
Response from Fragrance Lord· Dec 17, 2024
Here’s a response you can send for the feedback: "Dear Martha, Thank you so much for your wonderful feedback! We're thrilled to hear that you love the product and our fast mail service. Your satisfaction means a lot to us. If you need anything else, don't hesitate to reach out. Thanks again!"
Great price! Sounded too good to be true ,so I was skeptical. Product was exactly as described and arrived promptly!
By Jeffrey W.
Response from Fragrance Lord· Dec 16, 2024
Hi Jeffrey, Thank you for your kind feedback! We're thrilled to hear your experience exceeded expectations and that you received your fragrance promptly and exactly as described. We aim to provide top-tier products at unbeatable prices, and it's wonderful to know we delivered on that for you. Looking forward to serving you again soon! Best regards, The Fragrance Lord Team
I purchased PDM Herod a few months ago from Fragrance Lord’s online shop. When it arrived (batch code 3423114A), I tried it immediately. It was so weak I could hardly smell anything, and after a few minutes, there was nothing. Then I stored the bottle in a dark, cool place for 3 months and tested it again. There was no improvement. I then ordered Herod from a different company. This new bottle just happened to have the same batch code as the Fragrance Lord purchase. No problem here. It smelled and performed exactly as I had hoped. It had the scent and functionality I expected. I've come to the conclusion that the Fragrance Lord bottle was either fake or diluted. ADDENDUM: Why are you not concerned about the quality of your merchandise? Your return policy states: To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. In other words, by opening the bottle the customer “violates” the return policy and Fragrance Lord refuses a refund.
By Anthony
Response from Fragrance Lord· Dec 16, 2024
Hi Anthony, Thank you for reaching out and sharing your concerns about your PDM Herod purchase. At Fragrance Lord, we take great pride in offering 100% authentic fragrances sourced directly from trusted suppliers. We understand your frustration, but we must clarify that our return policy allows for resolutions to be initiated within 14 days of delivery. Unfortunately, as your purchase was made several months ago, it falls outside our policy window for claims or exchanges. We’d also like to assure you that diluted or counterfeit products are never a part of our business practice. Batch code discrepancies can occasionally occur due to environmental factors, usage, or other variables affecting perception, but we stand behind the authenticity of every bottle we sell. If you have further questions, feel free to contact our team. We appreciate your understanding and value your feedback. Best regards, FragranceLord, CST.
Best perfume ever
By Dyan W.
Response from Fragrance Lord· Dec 14, 2024
Hi Dyan, Thank you for your glowing feedback! We’re thrilled to hear you’re loving your perfume. 🌟 It's always wonderful to match someone with their perfect scent. We look forward to helping you discover even more fragrances in the future! Best wishes, The Fragrance Lord Team
My order arrived on time and in pristine condition, the scent is glorious and fills the room , all visitors to my home comment on how lovely my house smells. I am absolutely hooked on these products, my favourite scents are Trebarwith strand and Big Sur, although every scent is amazing. Congratulations Lord’s fragrance on producing fabulous non toxic products!
By Mrs W.
Response from Fragrance Lord· Dec 13, 2024
Hi Mrs. Wotherspoon, Thank you so much for your glowing review! We’re thrilled to hear how much you’re enjoying your fragrances, especially **Trebarwith Strand** and **Big Sur**. Knowing they’ve made such an impression on you and your visitors truly means the world to us. Our goal is always to deliver exceptional, non-toxic products that elevate your space and scent experience. We’re honored to have hooked you on our offerings and can’t wait to provide even more fabulous fragrances for your collection. Warm regards, The Fragrance Lord Team
quick shipping and great prices!
By Andrew B.
Response from Fragrance Lord· Dec 13, 2024
Hi Andrew, Thank you for your kind words! We're so glad to hear you enjoyed the quick shipping and great prices. Providing a seamless shopping experience is our top priority, and it’s great to know we hit the mark for you. We look forward to helping you with your next fragrance adventure! Best regards, The Fragrance Lord Team
Top notch Customer Service always and very understanding, easy to talk to NAVID Amazing person nd as for their Products/price can’t match that 💯 Authentic on top of that…we need your services cause it’s not too many companies out there like fragrance Lord anymore…Awesome Deals Always Niche/Designer etc!! 🙏 Fragrance Lord!!
By PIERRE M.
Response from Fragrance Lord· Dec 13, 2024
Top notch Customer Service always and… Top notch Customer Service always and very understanding, easy to talk to NAVID Amazing person nd as for their Products/price can’t match that 💯 Authentic on top of that…we need your services cause it’s not too many companies out there like fragrance Lord anymore…Awesome Deals Always Niche/Designer etc!! 🙏 Fragrance Lord!! by PIERRE MILHOMME 3 [email protected] Source: Automatic Invitation Reference number:#34721 COPY
EXCELLENT!
By Ryan S.
Response from Fragrance Lord· Dec 13, 2024
Hi Ryan, Thank you for your kind words and enthusiasm! We're thrilled to hear you had an excellent experience with us. If there's anything we can do to make your next visit even better, don't hesitate to reach out. Enjoy your fragrance! Best regards, The Fragrance Lord Team
