Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,228 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
Fast shipping great price. Authentic perfume!!
By customer
Response from Fragrance Lord· Jan 3, 2025
Thank you so much for your wonderful review! We’re thrilled to hear that you were happy with the fast shipping, great pricing, and the authenticity of the perfume. Your satisfaction is our top priority, and we look forward to serving you again soon!
Great shipping and the most important 100 authentic
By Brian H.
Response from Fragrance Lord· Jan 3, 2025
Thank you for your positive feedback, Brian! We're delighted to hear that you were satisfied with the fast shipping and the authenticity of your purchase. Your trust means a lot to us, and we look forward to serving you again soon!
Fast shipping. Unbeatable price.
By Ariel H.
Response from Fragrance Lord· Jan 3, 2025
Thank you, Ariel! We're thrilled to hear that you were pleased with the fast shipping and unbeatable price. Your satisfaction is our priority, and we look forward to serving you again in the future!
Quick and efficient service.
By Shauna E.
Response from Fragrance Lord· Dec 31, 2024
Dear Shauna Elliott, Thank you for your wonderful feedback! We're so glad to hear that you had a quick and efficient experience with us. We always aim to provide seamless service, and it's great to know we met your expectations. If you need anything further or have any questions, please don't hesitate to reach out. We look forward to serving you again soon! Best regards,
Fragrance Lord coming through in the clutch on Christmas Eve with my delivery. Another company had let me down with shipping and my order was clearly not going to make it in time despite ordering weeks ago, so I placed an order with Fragrance Lord last minute and they came through. Great product, great service. On time and even got a lovely sample fragrance thrown in. Will be a forever customer.
By Angela D.
Response from Fragrance Lord· Dec 28, 2024
Dear Angela, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that we were able to come through for you during the busy holiday season. It means a lot to us that you appreciated both the timely delivery and the sample fragrance. We're committed to providing great products and excellent service, and we're excited to have you as a forever customer. We look forward to serving you again soon! Warm regards,
My fragrance came in like under 2 days it was insane shipped same Day I ordered. THIS IS the greatest fragrance website I ever used easy payment easy tracking 10/10 will be purchasing from Them again incredible.
By VexBytes
Response from Fragrance Lord· Dec 27, 2024
Dear VexBytes, Thank you so much for your amazing feedback! We're thrilled to hear that you had such a great experience with our website, from the fast shipping to easy payment and tracking. It's wonderful to know that you're satisfied with your purchase, and we truly appreciate your kind words. We look forward to serving you again soon! If you need anything else, don't hesitate to reach out. Best regards,
Product arrived damaged and unusable. Super sad.
By Allison Hannegan K.
Response from Fragrance Lord· Dec 26, 2024
Dear Allison, we're truly sorry to hear that your product arrived damaged and unusable. We understand how frustrating this must be, and we sincerely apologize for the inconvenience. Please reach out to us directly so we can resolve this issue and ensure you receive a replacement or refund. Your satisfaction is very important to us, and we're committed to making this right for you.
Trouble, I received a empty box and I spent my hard earned money I been saving for Christmas. I'm very sad and worried I lost out even tho I provided proof of this.
By Ronald W.
Response from Fragrance Lord· Dec 25, 2024
Dear Ronald, We are truly sorry to hear about the issue you encountered with your recent order. We understand how frustrating and disappointing it must be to receive an empty box, especially when you’ve been saving hard-earned money for Christmas. Please accept our sincerest apologies for the inconvenience this has caused you. At FragranceLord, this is absolutely not the experience we strive to offer our valued customers. We take such matters seriously, and we assure you that we are committed to resolving this situation. To assist you further, we kindly ask that you get in touch with our customer support team directly. They will be able to thoroughly investigate the issue, verify the details you’ve provided, and ensure that the matter is resolved as quickly as possible. Rest assured, we will work diligently to find a solution for you. Once again, we apologize for any distress this has caused, and we truly appreciate your patience as we work to rectify the situation. We are here to help and are confident that our customer support team will address this promptly. Thank you for bringing this to our attention, and we look forward to resolving this matter for you. Best regards,
