Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,228 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
Quick delivery!!! Thank you guys
By Deangelo T.
Response from Fragrance Lord· Dec 23, 2024
Dear Deangelo Taylor, Thank you for your kind feedback! We’re so glad to hear you were happy with the quick delivery. Your satisfaction is important to us, and we appreciate your support. If you ever need anything else, don’t hesitate to reach out. We’re here to help! Best regards,
Oubliez ce site si vous résidez en Europe (France pour ma part) Commande expédiée très rapidement des USA avec €41 de frais UPS, auxquels je viens d'avoir la bonne surprise d'ajouter €67 de frais de douanes €108 de frais d'expédition, une 1ere pour ma part Aucune indication sur le site, qui après discussion se "dédouane" du problème
By Eric
Response from Fragrance Lord· Dec 20, 2024
Eric. We deeply apologize for the inconvenience caused by the unexpected shipping and customs fees. We understand how frustrating this experience must have been, and we truly value your input. We strive to provide clear information regarding shipping costs and customs duties, and it’s unfortunate that this was not communicated effectively. Your feedback is important to us, and we will work on improving this aspect of our service. We hope you still enjoyed your purchase and would love the opportunity to serve you better in the future. Thank you for bringing this to our attention, and we sincerely hope you will consider shopping with us again.
Exceptional service, fast shipping. Best prices. Ordered Guidance 46 the scent is fabulous. Fragrance lord my new go to for niche fragrance. Thank you!
By Jacqueline C.
Response from Fragrance Lord· Dec 20, 2024
Thank you so much for your amazing feedback, Jacqueline! We're thrilled to hear that you had an exceptional experience with us and that you’re happy with our fast shipping and competitive prices. We're also delighted that you loved the scent of Guidance 46 — it's truly a beautiful fragrance! It means a lot to us that FragranceLord has become your new go-to for niche fragrances. Your support and trust in our service are greatly appreciated. We can't wait to serve you again and help you discover more exquisite scents!
I stumbled across this website while looking for a luxury perfume at regular folks price, lol! I quickly placed my order and when I tell youuuu, shipping was lightning fast!!! I had this in my hands and spraying my life away, enjoying the perfume a mere 2 days later. I plan to add them to my regular rotation of perfume websites for all my fragrance needs!! Great Job!!
By Jacq
Response from Fragrance Lord· Dec 20, 2024
Thank you so much for your incredible feedback, Jacq! We're absolutely flabbergasted in the best way possible by your kind words. We're so glad you discovered us while looking for luxury perfumes at great prices! It’s wonderful to hear that you had such a fast shipping experience and that you were able to enjoy your new fragrance just two days later. We’re excited to be added to your regular rotation of fragrance websites, and we’re grateful for your trust in our service. We look forward to helping you find more amazing scents in the future. Thank you again, and we’re here whenever you need us!
Muy buen excelente
By Gonzalez
Response from Fragrance Lord· Dec 20, 2024
¡Muchísimas gracias por tu excelente comentario, Gonzalez! Nos alegra mucho saber que tu experiencia fue tan positiva. Apreciamos sinceramente tu apoyo y esperamos seguir ofreciéndote un servicio excepcional en el futuro. ¡Estamos aquí para ayudarte en cualquier momento!
Super fast. Luv it
By Keith
Response from Fragrance Lord· Dec 17, 2024
Here’s a response you can send for the feedback: "Dear Keith, Thank you so much for your positive feedback! We're thrilled to hear that you loved the fast service. We truly appreciate your support and look forward to serving you again in the future. If you need anything else, feel free to reach out!"
Bottle was broken and they ghosted me
By Rami A.
Response from Fragrance Lord· Dec 17, 2024
Hello, We have sent you return label and we never received the product, we need to have the product back before any refund
The service was excellent, and the delivery was very fast!
By Shamila M.
Response from Fragrance Lord· Dec 17, 2024
Here’s a response you can send for the feedback: "Dear Shamila Mohomed, Thank you for your kind words! We're delighted to hear that you had an excellent experience with our service and fast delivery. We truly appreciate your support and look forward to serving you again. If you need any further assistance, feel free to reach out!"
