Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
228 reviews
Fort Knox Home Security & AlarmSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fort Knox Security is the premier Texas home security installation and monitoring company out of Dallas, TX. We offer homeowner and small business options ranging from police, medical & fire alarm monitoring all the way to the most cutting-edge Home & Business Automation systems available.
Fort Knox Home Security & Alarm (fortknoxhomesecurity.com) has 228 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
228 approved reviews, newest moderated first
I spoke with Chance Robinson and our purchasing and installation experience went very smoothly. Will definitely recommend!!
By Nate
Response from Fort Knox Home Security & Alarm· Jul 31, 2018
Thanks for the review Nate! Glad to hear chance was able to get you all set up. If you ever have any questions please don't hesitate to reach out! Welcome to the Fort Knox Family!
TERRIBLE, TERRIBLE Co. STAY AWAY from even a phone call to this Co. They will get your name & address and with that info, pull a hard inquiry on your credit report, without your permission, not sure how they do it, however the salesman who did it to me name was Jase or chase. Very Sad that there's company's that stoop to such depths to acquire business. There very pushy in regard to selling you on there products is one clue when I look back, that should have stopped me from even giving my name!! Hell they even sent a technician to my door, I had no idea he was coming.. These sales guy's are definitely paid by commission that very obvious.. Ill be reporting this Co. to the Attorney General's office along with anywhere else I can!!! If there's management or ownership reading this review you should listen back to the recorded phone call between Jase & I.. Julius Jackson
By Allen J.
Response from Fort Knox Home Security & Alarm· Apr 26, 2018
Allen, thank you for voicing your opinion. We take all concerns seriously. In this case, we went back and listened to the call that you had with Jace. During the call, Jace was very clear that we run utility checks through equifax to verify eligibility for services. You had no hesitation in giving him your Social Security number. We have all of this recorded and invite you to come up to our headquarters if you would like to listen to the call personally. I know sometimes when setting up a new service for your home, a lot of information is given at once and sometimes people forget all that was talked about. With that said, we gladly invite you to go to the Attorney General's office to submit a complaint. But just to be clear, we did not run your credit with just your name and address. You 100% gave us your social security number and we have the recording to prove it. If you need anything else, feel free to reach out to us.
Was right on time
By Sonny B.
Robert is awesome! He is very patience and knowledgeable.
By Quan B.
Great company to work for, I am glad and lucky To finally find a company who truly cares for its employees, their well being and very family oriented. Thank you for letting me a part of the Fort Knox family! 💯🙏🏻👍🏻
By Josse M.
The entire sales process was simple and easy. The service was personable, kind, and considerate. I would recommend them to neighbors.
By Ashley H.
Very pleasant experience and I highly recommend them. Great pricing too!
By Danielle
Everything was great! Just as expected and hoped!
By Brian G.
