Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
228 reviews
Fort Knox Home Security & AlarmSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fort Knox Security is the premier Texas home security installation and monitoring company out of Dallas, TX. We offer homeowner and small business options ranging from police, medical & fire alarm monitoring all the way to the most cutting-edge Home & Business Automation systems available.
Fort Knox Home Security & Alarm (fortknoxhomesecurity.com) has 228 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
228 approved reviews, newest moderated first
Jesse was fabulous! Went over everything and made sure I was i understood the workings of all areas prior to leaving
By Debbi R.
Response from Fort Knox Home Security & Alarm· Jul 31, 2018
Thanks for the review Jesse! Welcome to the Fort Knox Family!
FIRST TIME IN A LONG TIME i HAD A COMPANY PUT THE CUSTOMER FIRST. YES THIS COMPANY IS EXCELLENT . MY SERVICE REP ENRIQUE WAS SO PROFESSIONAL AND WAS THOROUGH AND EFFICIENT. I WILL REFER FORT KNOW TO MY FRIENDS.
By Marv
Response from Fort Knox Home Security & Alarm· Jul 31, 2018
Thanks for the review Marv! Glad to hear Enrique was able to get you all set up and you enjoyed our customer experience! Welcome to the Fort Knox Family!
The process was easy, service was fast, and the product seems to be top notch!
By Wesley W.
Response from Fort Knox Home Security & Alarm· Jul 31, 2018
Thanks for the review Wesley! Glad to hear you are happy with the Fort Knox Process! Welcome to the Fort Knox Family!
Edward the final technician was fantastic, did a great job on everything.
By Emken L.
Response from Fort Knox Home Security & Alarm· Jul 31, 2018
Thanks for the review Emken! Glad to hear Edward was able to get you all set up! Welcome to the Fort Knox Family!
The reason I'm giving 3 stars is because our previous appointment was made & confirmed. Yet, on appointment day the technician didn't call; did not show up. We were left in limbo all day. However, on Monday, after we called them (they did not follow up with us.), they did apologize profusely. Scheduled another appointment which went without a hitch. Unfortunately, though, that first impression left a bitter taste. The technician who did show up, Enrique, was top notch, A-1 tech. He was very knowledgeable & did an excellent job. Hopefully, my first experience was the exception not the rule.
By Denise
Response from Fort Knox Home Security & Alarm· Jul 31, 2018
Im sorry to hear we didnt communicate with you better on our first appointment! Our focus is always on customer experience and this does not reflect that. I am glad to hear Enrique did a great job and was able to get you all squared away. Thank you for the feedback and welcome to the Fort Knox Family!
Great customer service at reasonable price
By Rifky M.
Response from Fort Knox Home Security & Alarm· Jul 31, 2018
Thanks for the review Rifky! Were here if you ever have any questions. Welcome to the Fort Knox Family!
Great service
By Thelma W.
Response from Fort Knox Home Security & Alarm· Jul 31, 2018
Thanks for the review Thelma! Welcome to the Fort Knox Family!
Limited support from Fort Knox. Security.com has a good system but the local support is lacking.
By Brett H.
Response from Fort Knox Home Security & Alarm· Jul 31, 2018
Hello Brett! Thanks for the feedback! Please let us know where we are slacking on the support and we will make adjustments to make sure we are giving the best service possible! Thank you for being a Fort Knox customer!
