Sales person Joel was great
Sales person Joel was great. Gave a great explanation of features and benefits of the product.
By William T.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
188 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shopping for a new mattress is easy at Urban Mattress. Buy online & have your mattress shipped to you, or stop by one of our local stores near you today.
Urban Mattress (fortcollins.urbanmattress.com) has 188 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
188 approved reviews, newest moderated first
Sales person Joel was great. Gave a great explanation of features and benefits of the product.
By William T.
Delivery was on time and the team was very polite.
By Sharon & Rod P.
Sales people were all respectful, friendly, and knowledgeable. Also had quite a bit of pride in their product.
By RMS
Urban Mattress sales associates are very knowledgeable, informative, and professional. Our experience in choosing a mattress was easy and came with zero pressure to buy. Urban Mattress sales is not commission based which makes the environment so much more comfortable. Delivery of our mattress came within 6 days of ordering. I highly recommend Urban Mattress!
By Tammy C.
Great service! I love that we were able to find a clean eco friendly mattress that is amazingly comfortable. Service was very knowledgeable and helpful.
By Nina G.
Get bed, great price, great service. Highly recommended.
By Kathlyn V.
The service was amazing! The staff are super knowledgeable and personable!
By Kenzie T.
The owner and staff were incredibly helpful and accommodating! I have been at my wits end with finding a comfortable mattress. I am currently testing out a mattress and will learn more these next days, weeks and months if this is THE ONE, but the customer service is impeccable.
By Alison