Customer service
Customer service
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
392 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Plumbing leaks affect 1 in 12 dwellings every year. Catastrophic leaks often begin as a small, undetected drip. These plumbing failures devastate lives, result in billions in insurance claims annually and can cause long term damage including mold infestation. The FloLogic smart water valve constantly monitors your plumbing system and senses leaks as small as a half-ounce per minute or as significant as a broken pipe, then automatically shuts off your water to prevent water damage. Known as “the circuit breaker for every plumbing system®,” the innovative and patented FloLogic System enables home and business owners to greatly reduce or eliminate the economic and personal loss associated with plumbing failures.The FloLogic System has received numerous awards and accolades, including “Best of What’s New” award by Popular Science magazine and "One of “Top 100 Products” by Building Products magazine. The FloLogic System was featured in "This Old House" magazine “Smaller Safer, Smarter” and featured on “Ask This Old House” television program.
FloLogic (flologic.com) has 392 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 299 reviews with 5 stars · Clear filters
Customer service
By customer
Excellent product. I manage UHNW estates and use flow logic everywhere high-quality product, very customizable, highly recommend.
By Gene B.
Excellent product. Very knowledgeable customer service techs. Flologic is top of the line equipment. I highly recommend them.
By Marc C.
Product performs as advertised. Quality material used. It'll take some dialing in the sensitivity after the initial set up so it doesn't keep shutting off the water. Once you've dialed in the appropriate settings, it works wonderfully. Would appreciate some analytical tools in future updates, but it's great as is.
By j L.
DeTemple Pluming was great.
By customer
Joey was extremly helpful. I was not able to access the app, the FloLogic was offline and wasn't getting power. He took the time to help me resolve all issues. He is the best customer service rep I have interacted with in a very long time!
By David T.
Without question, FloLogic has the best customer support team of any business I have ever interacted with. The representatives are uniformly courteous, knowledgeable, patient, and readily available. Unlike many businesses that severely reduced customer service following COVID, FloLogic clearly has made an affirmative decision to distinguish itself from its competitors based on its service. From the perspective of a homeowner who has had a FloLogic valve for almost 8 years now, I can say that this strategy has been extremely successful. I would like to thank the entire customer service team at FloLogic.
By Ronan H.
Great Technical Support - Thank you!
By Rachel