Have to send the part back.
Have to send the part back.. there is no return label..
By Jim B.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
294 reviews
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Whether you're a homeowner, builder, architect, or landscape contractor, our goal is to earn your business by providing expert sales assistance, great selections and most importantly quality products. If your project requires a custom product or you need additional information please do not hesitate to contact us.Our 25+ years experience will separate us from your typical online store.Our price guarantee means we monitor online prices so you will buy at the best or most competitive price available.We also ship nationwide, with free shipping on all orders $95 and up.We look forward to earning your business!
Flame Creation, LLC (flamecreation.com) has 294 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 11 reviews with 1 star · Clear filters
Have to send the part back.. there is no return label..
By Jim B.
I was told per phone that they could send one 7 inch by 5 inch lava rock. Instead I was sent a 12 inch by 18 inch rock instead. I can't use it for my purposes and have not been able to chisel it down or break it to reduce the size. This is robbery! Yikes!
By SILVESTER
The “kit” I ordered has fittings that do not match up for components that are supposed to fit together.
By chris B.
Response from Flame Creation, LLC· Jul 26, 2018
Chris- we are so sorry this happened, as we take pride in our fast shipping and quality products. We will contact you to address this asap.