Five9Reviews of five9.com

Great Company and staff

I am happy to have a program that helps run a business I a orderly stable and professional matter. It was a fun experience for everyone and we hope we can continue working together.

Everyone we've encountered at Five9, from the sales person to the implementation team, to their customer support have been great. They have been very responsive, detailed, and pleasant to work with. They tailored our implementation to best meet our needs and level of experience, and never made us feel inadequate or too small to garner their immediate attention. The pricing was extremely competitive, as were their contractual obligations. Not only did they provide a timely quote, they offered a white-glove, hands-on implementation which was perfect for our needs.

Five9 is an excellent call center software company. A total full access to backend settings is what makes it better than most of the rivals. The support team is very supportive to help closing cases.

Awesome customer service.

Five9 has been a very consistent platform for our company. While not the easiest system to use right away, it's certainly worth the time invested in truly learning this system. Customer service with Five9 also continues to be truly superb.

Innovation is at the heart of this cloud contact center software and constant updates ensures your company is evolving with the latest call centre technology. While the latest release did leave us with some technical difficulties, it has been mitigated by their dedicated and transparent technical support team. We have not seen any software that comes close to Five9's capabilities. Its integration with major CRM and WFM solutions is an added bonus!

Our company evaluated several products before ultimately deciding on Five9, and we've never regretted the decision for a moment. The level of support has simply been outstanding, from implementation through present day. Having worked in call centers for over 20 years, Five9 feels like a product that was desinged from the call center management point of view. The reporting is robust and very flexible, and with just a modest investment of time to learn the ins and outs, you can customize practically any report you dream up with just a few clicks. I highly recommend Five9.