Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
628 reviews
Five9Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Modernize your contact center with personalized customer experiences. The Five9 Cloud Contact Center Solution enables agents to connect with customers over phone, web, chat, email, mobile, or social media. Five9 provides a complete solution with sophisticated management applications such as a supervisor desktop to monitor and coach agents, real-time and historical reporting, call recording, workforce management, quality monitoring, and screen pops. Compatible with CRMs. See why 2000+ customers trust Five9.
Five9 (five9.com) has 628 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 35 reviews with 3 stars · Clear filters
I was having trouble logging in this morning. Our IT department made an update and now I am logged on. We (credit) are always getting kicked out of five9 too, not sure why it does that. Also, when we are on a live call, it doesn't change the status, it always stays on Ready.
By Charlene L.
Recent challenges after an update caused significant issues. The issues were addressed, but the impact was large. I am still a believer that Five9 is the best out there and strong advocate for Five9.
By Jefferson D.
I have had pretty great luck with Five9. The only issue I have really seen is with Chat integration into the NetSuite adapter. The adapter was awesome, but I was continuously told that it was happening and it still hasn't. Other than that, Five9 support is great to work with!
By Jackie Sue S.
Their UI is pretty decent for agents, but their administration and support is downright awful. Their ACD options leaves a lot to be desired and are behind their competitors. I think they are primarily designed as an outbound solution rather than an inbound solution. If the system works, then it's an above-average cloud solution, but if the system doesn't work, then you're in trouble. Their support staff is based overseas and doesn't understand telecom basics or even their own system. You'll be hounded by them CONSTANTLY asking for inane details or just wanting to close out tickets for no reason.
By Will R.
Five9 is robust and probably great for enterprise business but for small business it was to many features and too expensive. The admin portal is really outdated and confusing.
By Aaron D.
Five 9 has gained some favoritism with me over the years. During our launch we had several outages with delayed responsiveness or non-customer-centric support during after hours. Over the last several months, the company has increased in quality, responsiveness and prior correspondences regarding planned downtimes. I believe the company will have my 4 stars very soon...just a really rough start in our relationship.
By Ellard T.
Our company has been using Five9 for a little over a year. The program itself is amazing and works beautiful. There are some wrinkles in customer service and I can usually solve my problem myself before they can identify what is going on. There are too many steps in the process. Otherwise, great.
By Regan S.
Easy to use. Priced right.
By stephen M.
