Five9Reviews of five9.com

For a cloud based system, its put together like sticky plasters and nothing really makes much sense, including customer support. Probably one of the worst systems to date, I have worked with Mitel , Avaya, Zoom etc. You will have a lot of frustration in its design and handling of cases, even faults have taken 1-2 years to be rsolved

NO STAR AT ALL! TOO MANY ERRORS! IMPROVE YOUR SYSTEM!

Way too many errors and bugs, also noise cancelling headphones doesnt work at all.

We’ve made multiple attempts to get clarification on the account and next steps to add on services, and it’s been difficult to get any response. It’s frustrating because we came in ready to move forward, but at this point, we're left unsure about the status of the account and whether our business even matters. We'd really appreciate someone from the company taking the time to look into this and provide some clarity. Company Sage - The Things We Do PR

They take your information and sell it to other providers. This is how they get you, they will ignore your emails. They will ignore your calls. Even if you wanna pay them, they won’t even take that because they’d rather shut down your domain and sell your information Information because they make more money that way. Buyer beware.

This has got to be the worst piece of software I've used in my 10+ years of working in IT. First of all, they don't offer support for wireless connection...i.e WIFI. What year is it where WiFi is not supported? Second, using Five9 feels like using an unfinished product. They spend a lot of time adding features no one asked for, and no time on the actual PHONE part. The call quality varies more than it should. Calls will sometimes not come through and go straight to missed, sometimes they come through and automatically pick up even with that setting turned off. It disconnects or times out multiple times a day (dozens for some people). It has such an invasive integration that it can and will bluescreen (or black screen now) your computer, even though it is a web-based software. Hours a day are wasted trying to troubleshoot it and we are more inefficient than ever. It is meant for a call center and nothing else. If you are a company who doesn't exclusive run a call center, don't let these people talk you into a contract.

Cannot sort e-mails in chronological order, cannot close e-mails properly. If Five9 is used with Whatsapp, sometimes sound mutes completely until Whatsapp is closed. Each update makes this software more uncomfortable. Before we could see who resolved specific e-mail, now we can't.

In the realm of business technology, it is crucial to exercise caution when evaluating companies that make exaggerated claims about their capabilities. Prior to selecting Five9, we conducted thorough research and identified several competitors. After analyzing the provided information, we believed that Five9 would align perfectly with our company’s requirements. However, after a year of using Five9, we came to the regrettable realization that it was a poor decision. Unfortunately, we failed to identify several concerning issues during the initial setup and installation process. The staff’s lack of coordination and communication was a significant problem, and the software integrated with Salesforce introduced more complications than benefits. Furthermore, the cost of the services and software was excessive. Upon the expiration of our contract, we made the informed decision not to renew. During the product installation, we were informed that Five9 would remove all traces of their software from our CRM system. However, after the contract period had ended, we discovered that Five9 was still retaining the software, claiming that it was an internal process. This situation is inconsistent with the agreement we had made during the installation, where we had specifically paid for the removal of the software.