Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
58 reviews
First Federal Lakewood - Brent Bartlett - NMLS# 913802Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When you choose First Federal Lakewood, you’re not choosing just another bank. You’re choosing to join the thousands of people just like you who believe in our community and are committed to helping it thrive.With us, your deposit dollars will be reinvested close to home. So just by banking with us, you’re helping to foster economic growth in the neighborhoods where we all live and work.We are deeply rooted in the communities we serve. That means that we make decisions that benefit you, the overall local economy, and our employees — NOT shareholders. We give 5% of our net profits back to the community every year, and our employees donate an incredible amount of their time in support of various local events, organizations, and community service efforts.If all this sounds a little unusual for a bank, it’s because we’re not just another bank. We’ve proudly been a part of the communities we serve for over 85 years, and we are committed to meeting your needs both today and well into the future.- Brent R. BartlettMortgage Loan Originator 2020 & 2021 President’s Club Award Winner NMLS# 913802
First Federal Lakewood - Brent Bartlett - NMLS# 913802 (ffl.net) has 58 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
58 approved reviews, newest moderated first
Brent was by far the most responsive and helpful agent when we were exploring our mortgage options from different lenders. He was equally responsive and helpful from the time we decided to move forward with First Federal Lakewood until we closed on our new house. We highly recommend Brent to anyone looking to obtain a mortgage.
By Greg M.
Brent was very informative and great to work with. He always answered our questions and assisted in any way he could.
By Dan
First Federal of Lakewood did a great job handling our mortgage. The ability to complete all the paperwork online was very convenient. Brent was very responsive and made sure to explain items during the process.
By Steven S.
Great experience overall! The agent was knowledgeable and responsive, making the process smooth. A few minor hiccups, but nothing major. Would definitely consider using their services again!
By Rebecca T.
Brent was an absolute asset to our first time homebuying experience! He was transparent, helpful, kind, and always made himself available to answer our questions along the way (as first-time buyers, we had plenty!) Thanks to his hard work and incredible communication skills between all of the parties involved, we were able to close seamlessly without any major hiccups. I will recommend him to anybody I know for their mortgage needs.
By Daniel W.
Response from First Federal Lakewood - Brent Bartlett - NMLS# 913802· May 6, 2025
Thank you!
Brent was the absolute best. Very thoughtful and responsive. Handled our loan process very quickly and directly to the point. Easy to talk to or get ahold of. He made the entire process easier.
By Jon
Response from First Federal Lakewood - Brent Bartlett - NMLS# 913802· May 6, 2025
Thank you!
I'm leaving this review 2 years later. Our home buying experience was not great but our mortgage experience with Brent was. He was incredibly responsive, answered every question, and took my many many calls throughout the process. I actually could have gotten a slightly lower rate with another bank but went with Brent because of his excellent customer service.
By Bianca
Response from First Federal Lakewood - Brent Bartlett - NMLS# 913802· May 6, 2025
Thank you!
Brent has been incredibly helpful, responsive, and accommodating from when we first reached out to pre-approval to after closing.
By Colton S.
Response from First Federal Lakewood - Brent Bartlett - NMLS# 913802· May 6, 2025
Thank you!
