never again
this company has a horrible return/exchange policy. customer service is not customer friendly. will never make another purchase and make sure my friends and family dont also.
By frank L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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739 reviews
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FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, it has since transformed into a movement of fashion, music, and art—the three pillars of the FEATURE DNA. Home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Rhude and Comme des Garçons, FEATURE also offers an in-house private label of essential ready-to-wear apparel, graphics, headwear, and accessories. From its online storefront to its original location in Chinatown, Las Vegas and a flagship store in the Wynn Plaza Shops, FEATURE’s unparalleled experience has spread into Calabasas, CA and a brand-new location in Scottsdale, AZ.
FEATURE (feature.com) has 739 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
739 approved reviews, newest moderated first
this company has a horrible return/exchange policy. customer service is not customer friendly. will never make another purchase and make sure my friends and family dont also.
By frank L.
Fast shipping, authentic kicks 👌🏽
By Jason N.
Everything came fast and my boyfriend loved the gift
By customer
Loved my experience inside of feature. The store passed the vibe check, and the staff was informative and very helpful while I shopped. Ended up leaving with quite a few things! Highly recommend shopping here :)
By Alicia W.
Fast shipping!
By Cam B.
Shipping kinda sucks... great products as far as sneakers n clothing pretty exclusive but shipping is horrible think yall r being cheap with the whole start with UPS end with USPS slows the shipment down tremendously
By Parrish B.
Tim, the manager at the Scottsdale location, has made me a loyal Feature customer. Tim keeps me updated on all the brands, recognizes me when I visit, etc. Also, the Feature iOS application is very good; keep up the great work.
By Jason P.
Been two weeks and still waiting on my package. No shipping info sent but the money was sure taken out
By Jessie G.