Kiana lied to me about my order being…
Kiana lied to me about my order being processed and not being able to cancel a nice young lady helped me cancel my order over the phone though
By Jack S.
Monday, November 9, 2026 · Customer reviews of US businesses
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739 reviews
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FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, it has since transformed into a movement of fashion, music, and art—the three pillars of the FEATURE DNA. Home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Rhude and Comme des Garçons, FEATURE also offers an in-house private label of essential ready-to-wear apparel, graphics, headwear, and accessories. From its online storefront to its original location in Chinatown, Las Vegas and a flagship store in the Wynn Plaza Shops, FEATURE’s unparalleled experience has spread into Calabasas, CA and a brand-new location in Scottsdale, AZ.
FEATURE (feature.com) has 739 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
739 approved reviews, newest moderated first
Kiana lied to me about my order being processed and not being able to cancel a nice young lady helped me cancel my order over the phone though
By Jack S.
The staff is always very helpful, knowledgeable and accommodating. Also, one of the best dressing room aesthetics that you’ll find on the globe 🙌🏾
By Kennard R.
I’ve been a fan for sometime now and have purchased several times throughout the years. Feature has a great selection and only wish I’d win more raffles.
By Roland
Quick responses and shipping all the time , love you guys
By Astranot
Worst customer service. Won’t agree to return or exchange of a shoe which not a good fit. How can you sell shoes online and not accept a return ?? Worst store will never buy again
By oren
Love the products, but the shipping time is simply too long. Example: I ordered some items on 3/23/23. I am showing the items will not start arriving until 4/9/2023. With no explanation.
By Mondra
It was easy and the shipping was fast
By Conway K.
My package never arrived but you all are saying Surepost had the package delivered and Surepost is saying they never had the package and the tracking information provided to me was invalid and when I asked about a refund or replacement for my missing item I was told I had to wait 30 more days before I could even file a claim with you all. No refund and no shoes. You all are the worst.
By Heather S.