It took a month to receive the four…
It took a month to receive the four casters I ordered and when receive I had to remove the brake from two of the four so the wheel would turn smoothly.
By Dan T.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
119 reviews
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Faultless Caster provides reliable casters for many mobility needs. Backed by Colson Group, the Global Leader in Casters and Wheels, Faultless sells industry-leading caster brands, including Albion, Shepherd, Jarvis, and Pemco. A large national fulfillment network provide local service and delivery for purchased casters.
Faultless Caster (faultlesscaster.com) has 119 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
119 approved reviews, newest moderated first
It took a month to receive the four casters I ordered and when receive I had to remove the brake from two of the four so the wheel would turn smoothly.
By Dan T.
I still have not received the castors its been a couple weeks now.
By steven W.
Great service, fair price, easy to work with.
By Scott S.
I never received my order. I ordered some casters 3-4 weeks ago, and I was charged for the order by I never received it. I called an emailed multiple times, but I could not get a hold of them. I'm going to dispute the credit card charges unless I hear back from them soon. Edit: They finally got back to me today and gave me a shipping date.
By Haavar
Nice American made rollers and casters. These replace some cheaply made Chinese casters that were more expensive.
By Jim from L.
They called me to authorize a substitution (4 casters with locking devices instead of 2 with and 2 without) so my order could arrive (without additional cost to me) in a more timely manner. Ultimately I received my original order, which was fine. I appreciated that they made the effort to expedite my order.
By Dave K.
Ordered caster to match older wheels that I already had .Shipping was fast but I couldn’t find out by order number when delivery would be
By Mike S.
Exact fit replacement. Back in service in no time.
By Patrick H.