Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
119 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Faultless Caster provides reliable casters for many mobility needs. Backed by Colson Group, the Global Leader in Casters and Wheels, Faultless sells industry-leading caster brands, including Albion, Shepherd, Jarvis, and Pemco. A large national fulfillment network provide local service and delivery for purchased casters.
Faultless Caster (faultlesscaster.com) has 119 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 10 reviews with 2 stars · Clear filters
I ordered these casters on November 13th.and was not shipped until December 2nd. Disgusting customer service.
By BRIAN J.
Response from Faultless Caster· Dec 6, 2019
We appreciate your feedback and highly apologize for the delay on your order. We try to do our best to provide accurate lead times, but in this case the part was back ordered and took much longer than expected. If there is anything we can do to earn back your business please let us know.
The order was initially lost. After about 10 days I contacted them and found they had lost the order. They did work hard to get me the order by the next day.
By Glenn in M.
Still don't have my order. I ordered some compression casters almost a month ago and they've been delayed at the factory three times now. I appreciate that Customer Service has been keeping me updated and notified about the delays, but that doesn't help me with getting my order. I've had to turn to another company and am hoping the order shows up at some point.
By Tomas P.
I never received my order. I ordered some casters 3-4 weeks ago, and I was charged for the order by I never received it. I called an emailed multiple times, but I could not get a hold of them. I'm going to dispute the credit card charges unless I hear back from them soon. Edit: They finally got back to me today and gave me a shipping date.
By Haavar
Took me over one week to get one caster shipped to me. I only live 120 miles from them.
By Ghoulardo
Not sure what happened, but it seems like my online order was lost. I called about two weeks after I put in my order and, while the person I spoke with on the phone was very nice, she couldn't find any trace of my order and had to investigate further. She said she was going to call me back, with an update but never did. I did, however, receive an order update shortly thereafter via email stating that my order had been shipped via ups and provided a tracking number. Today is a few days after that and I've attempted to use the provided tracking number, however the UPS site notifies me that it is an invalid tracking number. I'll keep trying, but seems like a lot of hassle for a couple casters.
By Ven V.
Order placed on 1-10-19, still not received product !
By Frederick T.
Took almost 4 weeks to get the casters when they showed available online and I had to call to follow up 3 times
By Jason B.
