Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
241 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Custom Genie, we understand the power of well-executed merchandising campaigns. That's why we're thrilled to offer you our range of promotional pens designed to elevate your brand to new heights.
Fastpens (fastpens.com) has 241 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
241 approved reviews, newest moderated first
Ordered yellow and product I received was not the yellow viewed online
By customer
Response from Fastpens· Dec 23, 2024
We’re sorry to hear the product wasn’t the shade you expected. Our team will be reaching out shortly to address this, your satisfaction is very important to us!
Fast shipping, fast production Time and processing time. Accurate order! Great gift!
By Christine
Response from Fastpens· Dec 16, 2024
Thank you for the wonderful review! Fast shipping and production is what we're all about!
I was skeptical of going with fast pens after reading some of the reviews on here, but I was in a pinch and they were one of the few vendors that met my criteria. WOW! I am SO IMPRESSED! The speed, and quality of these pens exceeded my expectations. I can't speak for others experience, but I'm glad I went with fast pens and didn't get turned away by the reviews. Some also said that the print was tiny, I would disagree. My logo and the print on the pens are completely legible and the perfect size. I don't get any benefits from writing reviews and I rarely do but I am truly blown away at the product I received!
By Niomi S.
Response from Fastpens· Dec 13, 2024
Thank you so much for sharing your experience! We’re thrilled to have exceeded your expectations and that you’re pleased with the results—we truly appreciate your thoughtful review!
On their website, the logo and text looked fine. I used THEIR design software to create the image and text I wanted on the pens for my clients. Don’t buy from this company! There is no way for you to know what your final product will look like. They simply don’t care. The final product would be embarrassing to give to a potential customer.
By MP
Response from Fastpens· Nov 12, 2024
We're truly sorry to hear about your experience with the final product. We understand how important it is for your designs to be accurately represented. Our team will be reaching out to you to address this and find a satisfactory solution. Thank you for your feedback, we're committed to making this right.
Good quality, nice printing, and at a very reasonable price for a small quantity, with no set up charge.
By Czaucer
Response from Fastpens· Nov 6, 2024
Thanks for the wonderful review! We're pleased you enjoyed the quality, printing, and pricing, your satisfaction means a lot to us!
Excellent service and quick. I only wish there was a better representation of the finished product. It says it'll be smaller, believe them, it's about 10% smaller than what you'll expect.
By Shoshanna R.
Response from Fastpens· Oct 28, 2024
Thank you for your feedback and for highlighting our quick service. We're sorry that the product representation didn’t fully meet your expectations. We understand how important it is to have clarity about the final sizes, and we are working on improving that communication because we want you to receive exactly what you expect.
Black print didnt show up well on pick pens. When I printed the proof, it looked great. Also, the pens do not write very well.
By customer
Response from Fastpens· Oct 10, 2024
Thank you for your feedback and for bringing this to our attention. We're sorry to hear about the issue. Our team will contact you soon to resolve this and ensure your satisfaction.
The website was easy to use. I had a free questions about the imprint font I choose and the customer service team was excellent help with the answers.
By Martha R W.
Response from Fastpens· Oct 7, 2024
Thank you for sharing your experience with us! We're glad our website was easy to navigate and that our customer service team was able to assist you so effectively!
