FamilyTreeDNAReviews of familytreedna.com

I do not recommend to test Y DNA and especially to order the Big Y test from FTDNA. The communication style of this company is catastrophic. They have delayed my test results for almost 9 months and have not responded to my multiple messages. No explanation, no results. It is definitely not worth it.

Et glimrende værktøj til slægtsforskning vha. DNA.

Family Tree DNA is a scam. Their genealogists create fake labels for DNA samples, without any supporting documentation whatsoever. Their fake labels actually make it impossible to trace one's ancestry. Instead of using DNA to trace one's heritage, they rely on the false labels. When I exposed their fraud, and threatened a class action lawsuit, they blocked me from viewing their website.

I uploaded my raw data from 23andMe and paid an over £15.00 fee to view the results. I did not receive any results until I chased it up on their live chat 18 days later. I was told the hold up was as a result of an IT problem that magically cleared up after I queried why there was no notification since I had bought the unlock kit. Now for the results ... I am very disappointed. It was a choice between an unlock fee for MyHeritage DNA and FTDNA and I chose FTDNA. That was a mistake. The results were so off and basic that I actually thought it was still calculating them. Since I downloaded my raw data from 23andMe I have uploaded the results unto countless sites some with a multitude of autosomal calculators and guess what? The results are fairly consistent and also line up with my known family history and genetic makeup. Only FTDNA is the odd one out. This is doubly disappointing because my interest in DNA testing stems from gaps in tribal ethnic information owing to worldwide disruption and displacement of peoples. FTDNA offered none of that information. No DNA by country and a slight ping for a Country/ People group that in all other 6+ Genome calculators has never pinged once. I'm so impressed I want my money back. If you are looking for any kind of detailed analysis and DNA matches this is not the place. Look elsewhere.

I want to give this site a -negative 10...lol..joined a group for my surname..Vargas.. a Romany group ... I was contacted by very eager admins who were sure I had many Romani ancestors because of haplogroups and cousins... I got pulled in by their enthusiasm and tried to ignore the long ads.. long story short they got no money.. and suddenly informed me I was removed from group because of not enough haplogroups and connections or documents to Romani ..lol.. this after they told me they were starting a file and were going to work hard all week to discover all sorts of wonderful stuff about my ancestory.. oh how fascinated they were with my " unique DNA"

This company's results came back too fast, and are way too broad. Save your money and go with Ancestry.com. I called to see what the problem was with them not receiving my sample. I was told that sometimes the P.O. holds their mail until that get a bunch, then they take it over. Mine was days past when it should have gotten there!!

Shocking customer service. Kit was ordered in October and appeared to disappear on return. When they eventually replied to my emails a new kit was sent out and they have now had it delivered to them over a week ago and it has not been booked it and they are not answering any of my emails. This has been going on for 6 months !!!!

Bad, unacceptable experience and unreasonable. I ordered a ydna kit, that the company’s own website guaranteed would arrive by Christmas - it did not. So I sent an email stating that I would like a refund due to the unfulfilled promise - I received no response. I have to call the next day and explain the situation, and I’m told there is a $30 fee to send the kit back! I would better understand if had just changed my mind wanting to send the kit back, but it’s the companies error that I am sending the unopened not just kit, but unopened piece of mail back because of. They guaranteed their customer something, and did not provide that. They also told me to get a “full refund” I should have had a photo of the website saying “order by today to receive by Christmas”, as if I’m taking photos of the seemingly trustworthy websites I’m ordering Christmas gifts from to fulfil what they advertise. During that phone call I asked for speak to the manager who is still upholding their regular return policy, when it’s the companies fault, I was told to expect a call from this person within the hour, and never got that call. So long story short, the website advertised a service that was not provided, and then they further took out their own faults of their customer. A terribly rude, unprofessional and untrustworthy company that you shouldn’t chance purchasing a service from in the event that something goes wrong, you will not be reimbursed.