Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
261 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FamilyTreeDNA is a pioneer and leader in the field of genetic genealogy, empowering individuals to explore their roots and connect with relatives through advanced DNA testing. Founded in 2000, we were the first company to offer direct-to-consumer DNA tests for ancestry and continue to lead the industry with our cutting-edge Y-DNA, mtDNA, and autosomal testing.With a global database of millions of testers, FamilyTreeDNA helps customers break through genealogical brick walls, discover their heritage, and uncover connections across generations. Our mission is to make the journey of discovery accessible to everyone — from casual family historians to professional genealogists.Trusted by researchers, family historians, and curious minds alike, FamilyTreeDNA offers unmatched accuracy, privacy protection, and customer support. Join our community and say goodbye to brick walls.
FamilyTreeDNA (familytreedna.com) has 261 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
261 approved reviews, newest moderated first
the results came and it was incredibly vague ....ridiculously vague... there was so little in my page , at first glance i thought the job was not finished. i done the 23&me test...and i wasn't satisfied with the BS result . but with Family tree (79$)it's a rip off ... ridiculous IN71172
By ah B.
The CEO gives the FBI access to the entire database without disclosing and without your permission. Regardless if you don't think you or your family have anything to hide, it at one point was our right not to give the government access to your dna. Today they may use it for investigation and tomorrow they may want to purge undesirable dna profiles for the greater good of humanity. If it isn't still a right to not to allow government to search your very essence, it should still at least be a HIPPA violation.
By Rich
Over a month and no kit, when you send them an email, they come back with how good it will be to use their contact form, a 50% improvement, 50% is a fail, the link is broken to get the form. After looking at the reviews I should not have wasted my money, I am asking for a refund.
By Gary B.
First our family spent nearly $300 for a short list of names linked to our Y DNA. Then I decided that wasn't enough, so upgraded to a $500 test, according to Family Tree, the best test. What did we receive in return? Two names that were on the first list! Two names! Nothing else. I disputed the charges with my credit card company, but they pointed out that as long as the test was completed, I had to pay for the test. I will never spend another penny with these frauds. They should not even be in business!
By Ellen L.
Almost a year without results that should have taken 6 to 8 weeks. Was told I may have to pay another $50 to get another test and results.
By Stephanie Standridge M.
Fake DNA test. I filed a dispute with my credit card that was unsuccessful. Though they got my 327 dollars they still deleted the fake DNA test without my permission. When I log on I just get ads for really expensive fake DNA tests and no invoices for the fake DNA tests
By brant m C.
I paid 19 EUR for MyHeritage transfer on 28-Apr and still HAVE NOT got the results until now. I sent an email to customer service on 26-May and it was written that I will receive a response within 72 hours. Unsurprisingly, I did not receive any response until now regarding my results so I know how unprofessional, unreliable and distrustful this company is. Don't waste your money for Family Tree DNA.
By Anna
I ordered a Transfer from My Heritage (19$). Still have nothing because of a informatic bug. No more explanation, No schedule. Customer support is useless and rude as Hell. I want a refund, I need to call an US number. They work with international and I'm french. Come on ! Worst experience ever.
By Mai B.
