Customer service was great and…
Customer service was great and responsive in correcting a malfunction with my tree. Thank you very much for the assistance.
By Richard L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
479 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Step into a magical world and celebrate the festive season with Fairybell®. Fairybell® produces unique LED Christmas trees bring a festive cheer to your in- and outdoor space where joy, warmth and happiness come together; the Christmas spirit at its best! Fairybell® Christmas trees create an enchanting scene for each type of area: a garden, front yard, balcony, terrace or indoor space. Thanks to a new system, our trees are incredibly easy to set up and take down.
Fairybell (fairybell.us) has 479 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
479 approved reviews, newest moderated first
Customer service was great and responsive in correcting a malfunction with my tree. Thank you very much for the assistance.
By Richard L.
Great product
By Mike M.
I first saw these fairybell outdoor Christmas trees at my next door neighbors … fell in love with them & ordered them immediately…. They arrived within 4 days … easy assembly & they look amazing in my yard too !!! ⭐️⭐️⭐️⭐️⭐️
By Hilna L.
We ordered two 13 foot lit trees and did not receive them as they were back ordered. I had to reach out to find out what the status was and then received a survey. as of now I’m not really happy. Since the holiday is now over and I still don’t have the trees.
By Steve M.
Response from Fairybell· Jan 3, 2024
Dear customer, Sorry for the bad experience you had with our service and thank you for your feedback. We have let our warehouse team know that this order hasn't been shipped yet. It was in backorder, now they are available again. Hopefully you will enjoy this years Christmas with 2 Fairybell trees! We will let you know the shipping information as soon as we have it ready. If you have any questions, please let us know. Best, Team Fairybell
Enjoying our lights. Good quality product.
By Paul J.
Bought my flagpole tree in October. One panel went out. Did the test and they are sending a new panel right to me. Easy Thanks
By Dwight D.
Product arrived late and when I tried reaching out to return the item for a refund I couldn’t get any assistance.
By Jennifer
Response from Fairybell· Jan 3, 2024
Dear customer, Sorry for the bad experience you had with our service and thank you for your feedback. Please reach out to [email protected] and we would be happy to help! Best, Team Fairybell
Came in time easy set up looked great.
By Airborne