Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
It was great love 💕 it very much got it fast
By Grace R.
Response from Factory Direct Jewelry· Jul 22, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
My order was incorrect, I ordered: Steven - May birthstone Ryan - June birthstone Rayna - January birthstone Joyce - April birthstone The birthstone for Rayna was incorrect. If I need to return it I can. Thank you
By JOYCE K R.
Response from Factory Direct Jewelry· Jul 22, 2026
Hello there, Thank you for taking the time to share your feedback with us. We genuinely value your input and want to ensure that your experience with Factory Direct Jewelry meets your expectations. We have reviewed your recent order, and we cannot see any order with different birthstones. Your order is for a Sterling Silver Croissant ring. There is no order for an item with stones. Is it possible that it might be from a different store? Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction. Thank you for your cooperation, and we look forward to hearing from you soon. Best regards, Customer Service Team Factory Direct Jewelry
Super easy to place my order. I had a good idea what ring size I wanted, but the online guide helped me confirm the right size, which is important for an online order. I had a question about shipping date, and the portal was a bit confusing. However, I received a response within one business day. My ring arrived when they promised!
By Scott C.
Response from Factory Direct Jewelry· Jul 16, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Easy to shop for and quick delivery
By John D. A.
Response from Factory Direct Jewelry· Jul 16, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Executing the purchase and sending
By David C.
Response from Factory Direct Jewelry· Jul 16, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
The quality of the product was not up to standards
By Scheherazade B.
Response from Factory Direct Jewelry· Jul 16, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
perfect!!!!!!!!!!!!!!!
By Jose A.
Response from Factory Direct Jewelry· Jul 22, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Great product selection AND personalization options! Fast shipping and the best prices on religious medals!
By Meghan
Response from Factory Direct Jewelry· Jul 15, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
