I waited a bit too long and expected…
I waited a bit too long and expected the chain to look a bit bigger like the picture on the model.
By AnnMarie F.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
762 reviews
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We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 50 reviews with 4 stars · Clear filters
I waited a bit too long and expected the chain to look a bit bigger like the picture on the model.
By AnnMarie F.
Returned for a refund. Looking for a different size.
By Derrence D.
The overall experience was great. Fast delivery. Product description was very accurate. However, the fee for the returns was snuck in, in my opinion. Granted it's not a huge amount but I feel like it was not very clear.
By Lyuba Y.
Rather small. I expected something bigger.
By Art
The ring fit like it should.
By Alfred G.
Response from Factory Direct Jewelry· Oct 7, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Timely delivery. The pendant could be slightly larger and chain a little thicker since it is a unisex piece.
By Pisces
Response from Factory Direct Jewelry· Sep 28, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
The size is a little larger than my other size 7. Nice quality.
By Heather
Response from Factory Direct Jewelry· Sep 16, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
I like yalls website but so of the products are little decieveig. I bought a ring and wasent very impressed
By Allen P.
Response from Factory Direct Jewelry· Sep 8, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry