Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
Fast shipping great product will definitely be buying again
By Aaron J.
Response from Factory Direct Jewelry· Jul 15, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Very professional. Outstanding service
By Jyates
Response from Factory Direct Jewelry· Jul 15, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Well I ordered a ring that was supposed to be blue and I got a black stone! Maybe it’s so blue it’s black I don’t think so.
By Rosanne N.
Response from Factory Direct Jewelry· Jul 15, 2026
Hello there, Thank you for taking the time to share your feedback with us. We genuinely value your input and want to ensure that your experience with Factory Direct Jewelry meets your expectations. To assist you further, we have sent you a separate email so that we can resolve the issues you have regarding your recent purchase. We have reviewed your recent order, and we cannot see any order with a blue stone. Your orders were for a 14K Saint Christopher Medallion, a 14K Engravable Ring and a 14K Nugget ring. There is no order for a ring with a blue stone. Is it possible that it might be from a different store? Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction. Thank you for your cooperation, and we look forward to hearing from you soon. Best regards, Customer Service Team Factory Direct Jewelry
Great service , beautiful product.
By customer
Response from Factory Direct Jewelry· Jul 15, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
I wouldn't call it hassle free shipping. You have to pay for the return, box everything up, write a note to include in the package, and then ship it back. After that, you're left worrying that something could happen to your package in transit. I've never had that issue with any other return process.
By So
Response from Factory Direct Jewelry· Jul 14, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. In addition, terms for returns are also stated in the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
No response for return request
By Joseph M.
Response from Factory Direct Jewelry· Jul 14, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. In addition, our customer service are only operational during Mondays-Fridays, 9AM to 4PM PST. We have received a message regarding your concern, last night, which is past our operating hours. We have sent you a separate email regarding your concern, and rest assured that we will have this resolved. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Good quality. Very happy with my purchase.
By Angelo P.
Response from Factory Direct Jewelry· Jul 14, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Fast delivery. And the pendant is beautiful.
By Daniel G.
Response from Factory Direct Jewelry· Jul 14, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
