Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
The online process was easy. However after a week the pendant broke. I returned it so now I have to wait snd hopenthey make good on it
By Christopher F.
Response from Factory Direct Jewelry· Jul 28, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Just what I wanted. I ordered this ring because I always wanted a solid gold signet ring. I requested script. When it came it was jut what I had envisioned. I am very pleased and will use this site again.
By Neil H.
Response from Factory Direct Jewelry· Jul 28, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
It was great to have real people helping to ensure a very personal order be done right the first time round. No AI or bots. Plus the products were EXACTLY as described. Will definitely recommend them to EVERYONE. Delivery time was way too fast! Definitely a 10 out of 10.
By Jack Of All T.
Response from Factory Direct Jewelry· Jul 28, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Quality & fast service
By Maria Esther G.
Response from Factory Direct Jewelry· Jul 28, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Beautiful piece! Fast delivery! Highly appreciated and recommended!
By Soheir A.
Response from Factory Direct Jewelry· Jul 28, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Came quick and easy
By CHRISTOPHER O.
Response from Factory Direct Jewelry· Jul 28, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon.
The customer service is phenomenal! They provided a time frame for me and was true to what they said ! The quality and shine was on point too .
By Adalberto J.
Response from Factory Direct Jewelry· Jul 28, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
The product was satisfactory
By The G.
Response from Factory Direct Jewelry· Jul 28, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
