After leaving a negative review
After leaving a negative review, the company contacted me and offered a replacement pair. I had already dumped the original pair with the broken leg, so I thought it was a nice gesture.
By James N.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
720 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Eyekeeper (eyekeeper.com) has 720 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
720 approved reviews, newest moderated first
After leaving a negative review, the company contacted me and offered a replacement pair. I had already dumped the original pair with the broken leg, so I thought it was a nice gesture.
By James N.
My lenses came out of my new glasses and I contacted the company and they sent me another pair. I like the glasses and was excited to know of their good customer service
By Phyllis H.
Lovely glasses excellent customer service
By DD
All good thanks
By Keith B.
After having two pair of glasses break right away, I wrote a bad review. I am now changing that review after I was contacted by their support offering a refund for the two pair of glasses. I appreciated this very much. It happened immediately, and I am now very pleased with my remaining glasses!
By JLG
I ordered a pack of 4 glasses 2 weeks ago and they still haven't arrived. This company does not believe in REFUNDS
By Jane S.
Response from Eyekeeper· Jan 30, 2026
Dear Customer, We apologise for the unpleasant shopping experience. Your order is in transit and will be delivered soon. Could you please wait a little longer? Kind regards, EYEKEEPER
I had made an earlier review stating that I liked my bifocal sunglasses, but was disappointed because one of the arms had broken. I stated that I was able to repair them with super glue, but Eyekeeper reached out to me and said they would replace them anyway. The shipping of the replacement glasses is in progress.
By Bob D.
I waited weeks for my order which didn’t arrive. I eventually contacted my bank and put in a chargeback. My bank refunded me within a few days. Eye keeper then contacted me and asked me to cancel the chargeback and they would resend the glasses or give me a refund. This is the only correspondence I had with them.
By Angela D.
Response from Eyekeeper· Jan 20, 2026
Dear Customer, We apologise for the unpleasant shopping experience. We did not anticipate that the package would be lost in transit. The order has been refunded. Have a nice day! Kind regards, EYEKEEPER