Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,034 reviews with 5 stars · Clear filters
A great option if you like your existing frames and only need new prescription lens. Professional, helpful and extremely happy with turn around time. Six pair of glasses have received new lens or sunglass tinted lens. I will continue to make all my eye glass purchases with eyeglass direct.
By Carol
My results were very good. No problems at all. I would probably choose this option again.
By R. C.
High Quality and quick service at a great price! We have been with you since 2013...Thanks so much!
By Carolyn B.
Offered best value for money of various eyeglass sites. Service was prompt. Ordered more than once from them.
By Cartersville GA C.
Very good service. I sent my frames with the old lenses. They were replaced with the new prescription and promptly returned. Plan to use Eyeglass direct when I need new or different glasses. Regular mail will do though as Priority didn't make that much difference.
By Janice V.
Good service, would purchase again.
By Curt
When I broke my Tiffany eye glasses I was devastated. I thought my $500 fames was money gone down the drain. I searched all over to get them repaired everyone said, they couldn’t be fixed. When I contacted Eyeglassdirect they fixed my eyeglasses for a reasonable price and I had them back within 2 weeks!!! I couldn’t believe it! There was no signs my glasses were ever broken, They looked brand new! I’m so very happy with the service 😀
By Mrs. W.
Eyeglass Direct was affordable, speedy and professional. Their website is easy to navigate, the steps for mail-in are clear and easy to follow. They send an email every step your eyeglasses make so you always know where your order is. I was very pleased with the whole experience. I had my own frames and only purchased lenses through them, but so pleased. Saved a lot of money.
By CoffeeNSand
