Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,034 reviews with 5 stars · Clear filters
they were able to make lenses for special frames that others were fearful to work on. Lenses were perfect. another time they were able to find new frames for existing lenses that I really liked. All done by mail in a fine and timely fashion. And prices were excellent
By Diane M.
Had reservations after placing order. Attempted to cancel, but was told the lens were already made. Spoke to Randy personally who reassured me that he will take care of replacing my lens himself. I was very satisfied with the glasses and the turn around time. Will most definitely use them again!
By Minnie W.
I would like to say that the process is very easy and the company communicates well with shipment time,ect. Customer service even helped me with questions about how to fill in my prescription in the website. The woman who answered my call was extremely helpful. I got my glasses back very quickly as I sent them to have lenses put in them. I wasn’t happy with the tint on the lense and customer service was excellent and worked to resolve the issue at no charge. I am very impressed with their quick response and will continue to use them in the future.
By Chelsea M.
I've used Eyeglassdirect twice now. They've successfully retrofitted reading glasses that other opticians refused to fill with my prescription lenses (probably because they want me to buy THEIR frames). I've had my last pair for 5+ years and the paint is starting to wear thin, so I got a new pair of cute frames filled with my RX by Eyeglassdirect. Thanks - very happy customer who will continue to return for eyeglasses.
By Lauren S.
This was my first experience with getting a glasses rx filled online. Wonderful! I had frames myself which i purchased at a sidewalk sale for a song and needed my own prescription put in. I was a little fearful that because i live on the West coast and the shop is on the east coast, that it would take a very long time to get my filled Rx back, so i overnighted my frames to EGDirect. They came back standard shipping; the whole process took about 5 days!! The amount of money that i saved getting my own frames and having them filled, in the hundreds of dollars! Great service for anyone who doesn't have insurance but wants stylish glasses, or those of us who have insurance but want multiple frames!
By Laure M.
Excellent quality on the frames and prescription, super price and quick delivery. Definetly recommed to one and all.
By Charles B.
Thanks for getting my vision back to me. I can read effortless.
By yigal O.
The semi-frameless sunglasses lenses they installed in my old Harley Davidson glasses are perfect! Best price, excellent communication.
By David M.
