Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 34 reviews with 1 star · Clear filters
terrible quality glasses, highly reflective
By Daniel F.
Response from Eyeglassdirect· Jul 9, 2017
Thank you for your business. If you are unsatisfied with your order, please contact our customer service at 1 (866) 536-7790 so that we may resolve your issue.
I put them on and bifocal is so low, I had to take them into the eye doctor to check. He agreed. The bottom of the glasses has to be moved further up. There are bubbles in glasses and numbers etched in the glass you can see when you hold them up in the light. Can you help me in this process?
By Joe K.
Response from Eyeglassdirect· Jan 24, 2017
Thank you for choosing us. We offer 100% prescription accuracy. We will absolutely take care of your issue until you are satisfied. Please contact us at 1(866) 536-7790 or email us at [email protected] and we will take care of your issue.
