Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,034 reviews with 5 stars · Clear filters
They do great work and get my glasses back quickly. I send all my frames to EyeglassDirect whenever my prescription changes. I'm not a one frame girl - I like to keep a bunch of pairs ready to go depending on my mood. EyeglassDirect lets me to that.
By Carol D.
Response from Eyeglassdirect· Aug 29, 2025
Carol, Thank you again. Randy President
They did an amazing job with my glasses lens, which were very complex to change out. I will definitely be using them in the future!!
By Christopher J.
Response from Eyeglassdirect· Aug 29, 2025
Christopher, Glad we could be of service. Thank You Randy President
many years replacing lens with existing frames, always satisfied. thanks.
By Andrew N.
Response from Eyeglassdirect· Aug 29, 2025
Andrew, Thank you for the continued support. Randy President
Great Customer Service and prompt delivery.
By Donna M.
Response from Eyeglassdirect· Aug 27, 2025
Martin, Thank you for the great review. Randy President
Fast quick service. My eyeglasses looked brand new.
By Brian K.
Response from Eyeglassdirect· Aug 26, 2025
Brian, Thank you for the continued support. Randy President
I have used this company over the years and have found them to be excellent for putting my existing eye prescription into existing frames. They have great prices. Regarding their customer service, they will reach out to you if they have any questions to ensure accuracy. Their website is easy to navigate and to fill in the requested information.
By Wilton B.
Response from Eyeglassdirect· Aug 27, 2025
Wilton, Thank you for the continued support. Randy President
I have purchased at least 20 sets of glasses from EyeglassDirect. I keep coming back because the service and prices are excellent. Wont go anywhere else. Give them a try.
By Francis
Response from Eyeglassdirect· Aug 19, 2025
Francis, We appreciate the continued support. We are always here to help. Thank you Randy
Prompt response to a question I had. Very Friendly and easy to work with. Glasses arrived very fast and are just as I ordered them! I will be ordering all my future Prescription Glasses from Here.Could not be more satisfied!
By Trent
Response from Eyeglassdirect· Aug 19, 2025
Trent, Glad we met your optical needs. Thank you Randy President
