excelent service, expidited the order which was very helpful.
Good sevice, timely, much appreiciated
By Manuel
Response from Eyeglassdirect· Sep 10, 2025
Manuel, Thank you for the great review. Randy President
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,034 reviews with 5 stars · Clear filters
Good sevice, timely, much appreiciated
By Manuel
Response from Eyeglassdirect· Sep 10, 2025
Manuel, Thank you for the great review. Randy President
As advertised: easy to fill out the online prescription, simple to send, they gave email updates when received and when completed, and then got them back in the mail in a timely manner.
By David H.
Response from Eyeglassdirect· Sep 10, 2025
David, Glad we could be of service and take care of you eyewear needs. Thank you Randy President
My replacement lenses were put in, and my glasses shipped back in very good time. Price was good too.
By Jamila H.
Response from Eyeglassdirect· Sep 10, 2025
Jamila, Thank you for the kind words. Randy President
Easy purchase. Everything went perfect.
By Terance K.
Response from Eyeglassdirect· Sep 10, 2025
Terance, Glad the process went well. Thank you Randy President
I’m very pleased with my new glasses. No issues with the Rx. Easy to order. And came back faster than expected. Great price. I’d recommend to anyone else looking for new Rx glasses or want to use their own frames.
By Ramonita S.
Response from Eyeglassdirect· Sep 10, 2025
Ramonita, Thank you for the great review. Randy President
I was so nervous at first to send my glasses to have my lenses put in but it was very easy and the customer service is incredible!!!! Very quick to
By Jessica W.
Response from Eyeglassdirect· Sep 10, 2025
Jessica, Glad you are happy with our service. Thank you Randy President
I'm happy with my glasses. Randy has been helping me with ordering my glasses since about 2013. I wear rimless delicate glasses and I never have any problems with them. My husband had issues with his glasses never fitting until I got him a pair through Randy. Now he also uses Eyeglass Direct. I will continue to use this company.
By Sharon W.
Response from Eyeglassdirect· Sep 3, 2025
Sharon, We appreciate your continued support. Thank you Randy
Quick service!
By John W.
Response from Eyeglassdirect· Sep 3, 2025
John, Thank you for your order. Randy President