Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,034 reviews with 5 stars · Clear filters
I have bought three frames from Eyeglassdirect. Their prices were excellent, great products, quick delivery. I needed a replacement frame (I squashed the original, but the lenses were still good). When I called, the person that answered (very short hold time) found the record of the frame, checked their stock, and helped set up the order. I had new glasses in less than a week!
By William H.
Just one remark: I was not informed of the amount of the tax to pay as a buyer in Europe. It was 50 usd!
By Rui C.
Randy handled my orders in the most satisfying and professional way. Very good service and handling. I recommend!! Thank you!!
By Barbara D.
You really saved me, my prescription is really strong and i am without insurance right now. I was quoted 500.00 and you were able to get me the same glasses for 280.00 delivered. Thank you a million times over!!!!!!!!!!!!
By Marita C.
I had ordered new lenses for my daughter's old glasses to use as a backup pair. When we received the new lenses, my daughter said they didn't look right. After calling eyeglassdirect.com and talking it over, I realized that our local eyeglass provider had not sent me the most recent prescription. Even though it was my fault that I ordered lenses using an old prescription, eyeglassdirect.com offered to make new lenses using the current prescription for $10 plus shipping. I appreciate their willingness to help me out when the mistake was clearly mine. We were very happy with the new lenses!
By Jeremy K.
Randy and his team provide sound advice for the selection of lense material and additional features. Better quality lenses at less than half the cost.
By Kirk M.
I received great service , with the type of lenses I wanted, at a good price.
By Alex S.
Best way to buy eye ware. In many cases you'll save hundreds $$
By Rex M.
