Express ScriptsReviews of expressscripts.com

This is the WORST company we have ever had to deal with regarding prescription refills. They tell you something and don’t do what they say. We’ve been trying to get one prescription refilled for 6 weeks. We’ve had to get 3 temp refills while we were waiting for the approval of pharmacist, now after all these delays it’s still not filled for my husband.

OMG!! They are terrible. AVOID if at all possible. This "organization" is really messed up.

If I could gave them a Zero I would . My husband job pick them without letting anyone knowing. Had noting but probloms with getting my specialty medicine. And even tring to make a deductible . When we have a deductible though our insurance.

It's honestly 0 stars not 1 but I have never dealt with a company that put my grandfathers health at risk every single time having to deal with them, from taking a month to send medication to just not sending or approving medication he's been on for 12 to 15 years depending on the medication. I never dealt with a more incompetent don't care about their clients company ever. This isn't a McDonald's messing up your lunch this is a life or death situation that is only happening because of these ridiculous pharmacies and the worst by far is express scripts. If you value yours or your families life and good health stay far away from this trash company. They should be sued into oblivion.

I wish I would have read these reviews. First, this company is nothing it purports to be. It is not a low cost provider of medications. Sure the prices might be OK but paying close to $100 per month for a subscription?? Really. Then my Januvia cost me $233 for three moths. The service was bad then the pricing was worse than my local pharmacy. Why do I need them? No recommend.

This pharmacy isn't real. It's a scam. I've had nothing but lies and delays from them. They cancelled my prescription claiming they couldn't reach my doctor. Doctor tells me they were never contacted by them. Prescription sent again. Received prior auth approval. Delayed again called to ask why. They claim they need "clarification" on the quantity, strength and instructions. I can see in my doctor's dashboard that they sent all that in the prescription. Express scripts tried to claim that what I'm seeing is different from what they received, so basically they are trying to claim that somehow the prescription was changed during the electronic transmission which of course is impossible. Then they said they need "verbal clarification" so my doctor needs to call a number. I asked several time why the electronicly sent prescription was not adequate when every other pharmacy accepts it. They told me the doctor could send a other one. So of course I asked why the one they already sent wasn't adequate and they told be the doctor has to call the " verbal clarification line" I have never heard of anything so insane as this. It shouldn't be this difficult to get this medication. I don't think this is a real pharmacy, it's a scam owned and run by Cigna in order to prevent paying for your medication. The customer service reps have no authority or information. They are using these people as a wall to prevent doing anything. When I tell them I'm out of medication for weeks due to their constant delays they say would you like to speak to the pharmacist about the consequences of being without your medication? No, I would like you to stop the lies and delays and send the medication. This place has got to be a scam. No other pharmacy in the world operates like this.

I usually have a good experience with them, but recently I had the unfortunate interaction with "Rica." She was extremely rude, wouldn't let me speak to a manager, and when I asked her if I could complete my sentences before she cuts me off, she told me "no." I've never been treated like that before. Thankfully, the person I spoke to after her was friendly and helpful.

I called and they stated that my Rx was covered. Two weeks later and several calls-discovered they made an error. Excuses-Couldn't reach the docs office ( for a non-covered med-which they should have known right away). Now I'm out, and had to go to a pharmacy and pay 3x what I was quoted. Customer service is nice, but clueless.