Express ScriptsReviews of expressscripts.com

Recently i had a problem with express scripts They have denied several medications that the specialist physician prescribed . All were denied by their pre authorization dept including a medication they suggested when they denied the original prescription.Five weeks have passed since my diagnosis and i am unable to get medication Customer service, a pharmacist and a pre authorization person stated “ You can pay out of pocket and not use insurance,!” Everyone i spoke to had a negative attitude.

They absolutely suck. Owned by Cigna insurance. Bait and switch constantly from brands. They will lie to you about your drug then try get get it switched from your dr

I have used express scripts for years and they have been one of if not the absolute best companies I’ve ever dealt with. They are in constant communication with me, let me know when it’s time to reorder a med if not on automatic, let’s me know shipping info, even when it’s in my mailbox. They’ll contact my physician if a prescription needs to be renewed. I’ve even had a pharmacist call me directly if there’s an issue. Could not ask for a better relationship.

If zero were an option, I would have chosen that. Notification of prescription renewal was given so late that the only way to not run out was to pay for express shipping. A simple prescription for what is basically fish oil that I have been on for years was held up by some additional request of my doctor. I was unable to talk with anyone who could let me know what the issue was. It is a system that sounds like a good idea, but it just isn’t. Very frustrated.

Can i give this zero stars? Cigna is the worst. Never use them for your employee benefits. I've been waiting for months for my medications. months. I've spoken to them several times and they say they are calling for whatever pre-auth they need. My doctor has given it, yet no prescriptions.

I can’t put a negative number or I would—— I have been on a medication that has worked for better than 10 years—- now this idiots think I need to go through pain to find one they want me to use—- you can’t get a person to talk to— their automated system sucks and the one and only person I finally got on line couldn’t speak English well enough to communicate

Well the company is named Express Scripts, taking a week to get my script to me when they could have even sent it USPS two-day priority for cheaper, is ridiculous. The online customer service is laughably bad, The AI bought answers don't even reflect the question you ask. Not even close. I'm sorry that my company uses Express Scripts, And if I could get another pharmacy to carry my script I would not use Express Scripts for anything. ES is appallingly pathetic.

This pharmacy couldn't fill-in my prescription for a WEEK! Excuse - need to talk to the doctor, but never called him. Terrible service! Would not recommend at ALL!