exoticase.comReviews of exoticase.com

Customer service is extordinary, wide selection of phone cases. Exceptional quality that actually protects my phone from drops

It was a great experience. Very helpful and responsive to get the iPhone case I needed. Thank you, Josh

A+++++++++++

Just ordered process simple good product details model etc

Fast and easy to understand the checkout process.

Update (3): correct item arrived and review updated accordingly. Going to leave this review for others as a caution. Your experience may be a lot better than mine and I hope it is. But please be mindful Update (2): Yes, you are correct. A tracking order has now been provided; right after I edited my last review (seems to be an ongoing trend). The update tracking has now been live for almost a day, but the item still has not been dispatched from your warehouse. Again, I will reiterate that it has been a week since I made contact regarding this issue, and the correct item has still not been shipped! The reason I continue to edit my review is that this company seems to only take action to correct faults once a review has been posted or edited, and going off other people’s reviews, this seems to match their experiences! As previously mentioned, if I do receive the correct item, I may consider adjusting this review, but until then, my experience has been terrible, and hence the rating; although 0 stars fits better actually. Until I have my order in my hands, all your replies and emails are empty words. I will acknowledge Sarah in trying to get this issue sorted, but the time it has taken for the warehouse to take action is a joke. Whilst I understand there was a weekend in between the time where my issue was raised, and I’m not that unreasonable to take that into account. But look at the time timeframe - first order was placed on 29/10, to the shipping of the new item (which as of the 13/11 still has not been posted), it is far too long - especially when you consider it was their mistake. ETA in the new tracking is 20-28/11 (1 month in total). Update: been over a week since the incorrect item was received and no updated tracking information has been provided!! Do not read into their reply as they have corrected the mistake!! Once the error is fixed and correct item received, I am more than happy to change update my review. Anyone buying from these guys be very wary especially with the long transit time, will probably not see these new item til a month later or probably never! Wrong item sent, in order a AirPod 3 case but got sent a AirPod pro case (thing does not fit and I have no use for it). Have tried to get in contact with the seller by phone, email and using their form on their website but after receiving a reply stating they contact their shipping department and provide an update? Have heard nothing back. Do not buy from these guys! Suspect they are scamming people out of their money and not willing to provide any corrections for mistake on their end! DO NOT USE!! Order from other legitimate companies

I ordered a case for my iPhone. When it arrived I noticed it didn’t fit well enough to my phone so I made contact with the support. They instantly replied and after a video demonstration they agreed to send me a new cover as a replacement. The new cover presented the same problems of the first one. I tried to contact them several times since then for a refund but I’ve never received a reply. Edit: after this review they proceeded with the refund.

Très bonne réactivité