The administrative and technical…
The administrative and technical assistance people (by phone) are quite helpful. The ones with whom I have delt are quite articulate and knowledgeable.
By Robert
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
700 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
700 approved reviews, newest moderated first
The administrative and technical assistance people (by phone) are quite helpful. The ones with whom I have delt are quite articulate and knowledgeable.
By Robert
I had trouble with the battery. Reps were very patient and helpful, lowering my anxiety!
By Sarah P.
Customer service went above and beyond, patiently answering all my battery-related questions. Riding the bike is a breeze - it's light, smooth, and hills don't feel like a challenge at all.
By Sophie S.
The support team especially Tina, were absolutely great. Great information, timely and diligent with necessary facts as needed and I am looking forward to trike ride and the freedom it will bring!!
By LINDA M.
Communication could be better....
By MANUEL P.
fast delivery very good product even the box was torn and a little scaches stil i like the bike i i keep plus i trying to get me another one
By Alonso M.
ESKUTE Has been Fantasic for me...bike Arrived , early..assembled Easily..D200...Support Team Helped GREATLY..6stars...VERY Glad I went W/ Eskute US...Thank You...! Stephan in FL.
By Stephan W.
Customer Service was excellent. Purchase was easy. And the bike is great!
By Frank