Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
700 reviews
Eskute USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
700 approved reviews, newest moderated first
I am so happy with my purchase. The bike is great. Easy to commute. I always get on the train with it. The conductors are super nice because it's foldable and the support is great. I had a problem with my left and right break.They sent me a registered left and right break system. I am happy with my purchase with Eskute!
By Toby S.
Very professional and fast communications. Provided just what I needed for a project. The T300 is of excellent quality, easy to assemble, and works as advertised.
By teamferrell
A browser extension set the delivery address for my order to my old address (yeah, my mistake). Jenny with Eskute customer service was very responsive to my efforts to make sure this was corrected without me having to cancel and reorder. Anyone who has done a certain amount of online shopping for ebikes or etrikes realizes that Eskute, Qlife and Actbest sell almost identical models at very similar prices. Even though the Qlife and Acbest models use the same battery as my Heybike, I opted for Eskute because reviews of their customer service were more favorable. So far they've lived up to my expectations.
By Charles B.
I was dealing with an issue regarding an offer on the US site vs the Canadian site and the customer service I received from your representative, Zhou, was outstanding. We were able to work through a compromise that was amenable to both of us and I now have a wonderful new Eskute t300 pro I can't wait to assemble and ride. Thanks Zhou and thanks Eskute!
By Kay H.
Great customer service. Replaced an inner tube that wasn’t covered under warranty.
By Cole M.
Bon service, rapide et efficace. Tricycle idéale pour personne agée ou peitite personne. Qualité prix excelent. Merci
By Chalet J.
I received the bike. Unfortunately it was not a good fit for this senior. The frame of the bike is too tall to put the leg over the frame. It was very hard to get on and off. The handle was too close to my body making even harder to get on/off the bike (I almost fell). The seat was too high even adjusting it to the lowest height. Contacted the company to return the bike. The offer me a $40 compensation to keep the bike and sell it on my own. Mind you that I am within the 15 day hassle free return. (So much for the hassle fee). On top of that if I return it they want me to pay for the shipping and then they still will take $200 of my refund. The bike was never used!! I finally put a dispute with my bank.
By Diana
Response from Eskute US· Mar 31, 2026
Dear Diana, Thank you for your feedback, and I’m truly sorry to hear that the bike was not a good fit for you. We completely understand how important comfort and ease of use are, especially when it comes to getting on and off the bike safely. I would also like to sincerely apologize for any confusion or frustration caused during the return process. To clarify, our return policy does state that for non-quality-related returns, the return shipping cost is the responsibility of the customer. However, I understand how this may have felt unexpected, and I’m sorry for any misunderstanding this caused. According to our records, the bike has now been successfully returned, and your refund has already been processed. We truly hope everything has been resolved on your end. We genuinely appreciate you giving our product a try, and we’re very sorry that it did not meet your expectations this time. If you have any further questions or need any assistance, please feel free to reach out. Wishing you all the best. Kind regards, ESKUTE Support Team
My bike is super - i love it and a few learning questions and Kelly customer service always got back to me and if she couldnt right away she would let me know why !! Customer like i havent experienced in a very long time !! I would highly recommend this company ! My husband loves his bike also - love riding around together! Nothing beats fresh air and sunshine !! Thank you all very much for your support !!!
By Carol C.
