Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
700 reviews
Eskute USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
700 approved reviews, newest moderated first
I really enjoy my new Eskute T300 Pro. It is built very solid and is comfortable to ride. The customer service was amazing, responded quickly and very helpful (thank you Tina). Definitely recommend.
By Jeffrey W.
DO NOT DO IT!!!! This was supposed to be a present for my sons B-Day. All was ok until it arrived. After unboxing and assembling, the bike would not run. An error code 40 appeared on the controller. I did the Trouble shooting according to the manual and also from on line. The controller seemed to be the problem. Right out of the box.....Defective. Multiple attempts to reach the seller/amazon via email and phone. Negative contact on all counts. After two weeks of attempting to contact, I tried to return. They gave me a mailing label that I had to pay for. This is obviously a scam. How they are allowed to operate is beyond me. I had to dispute the charge to get my money back. The thing is still sitting here. DON'T DO IT......
By Steve
Response from Eskute US· Jun 3, 2026
Dear Customer, Thank you for sharing your experience. We are very sorry to hear about the issue you encountered with your bike and the disappointment surrounding your son's birthday gift. After reviewing our records, we were unable to locate any previous communication regarding an E40 error code. Could you please confirm that you contacted the correct seller account and support email address? Based on our technical documentation, an E40 error is typically related to a controller issue. In most cases, this can be resolved by replacing the controller, and we would be happy to provide a replacement controller under warranty. We would appreciate the opportunity to help resolve this matter. Please contact us again with your order information, and our team will prioritize your case. Depending on your preference, we can either arrange a replacement controller or discuss options for returning the bike, including arranging a carrier pickup if applicable. We sincerely apologize for the inconvenience and hope to have the opportunity to restore your confidence in our products and service. Best regards, ESKUTE Support Team
I bought 2 Eskute bikes. Both had minor issues from shipping when they arrived. I emailed customer service about the issues, and was very suprised to find that they made everything right. New parts were sent very quickly and a partial refund was given as well. Customer service always responded to every email sent! Very impressed!. The bikes are awesome as well. No disappointments here!
By Ted B.
Jade was very helpful and prompt. His support made this a positive experience,
By Jack O.
Jade is one of the best support got my bike running back in no time with replacements no issues with customer service everyone is very caring.
By Ismael B.
Customer service was great. I had an issue when my bike was delivered. I emailed customer service and they replied same day. The advice they gave me worked immediately. Within 5 minutes I had my bike up and running. Fantastic.
By Eric P.
Fabulosa,elegante,potente y comoda,exelente bicicleta
By Carlos Omar Osorio L.
We bought 2 bikes and are happy with them. Easy to assemble and seem to be sturdy and well built
By Sharon
