Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
700 reviews
Eskute USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
700 approved reviews, newest moderated first
Quick delivery easy to assemble and had some questions and got very quick response. The only drawback was 2 days after I bought it you came up with a better deal if we bought 2 which my daughter is looking to get one. May have gotten 2 had i known.
By Dean
I am returning the bike thru Walmart because they are nonresponsive. The bike has a warped front brake disc.
By Gerald W.
Response from Eskute US· Jun 24, 2026
Dear Customer, We’re very sorry to hear about your experience and the inconvenience caused regarding your order and return process. After reviewing the situation, we would like to clarify that we were unable to locate your order details at the time of your first contact. Your initial message was received within a very short timeframe, and we sincerely apologize if our response did not meet your expectations. Regarding the warped front brake disc, this type of issue is typically something we address directly once the order is confirmed in our system. In most cases, we are able to arrange a replacement brake disc immediately to resolve the problem quickly. We understand your frustration and apologize for any confusion or delay in communication. Our team remains committed to supporting you and resolving product issues as efficiently as possible once we can verify order details. Thank you for your feedback — we take it seriously and will use it to improve our service experience. Best regards, ESKUTE Support Team
One day my motor stopped working bc I wheelie my eskute v200 and I messaged eskute and there team and they replied really quick and they sent me a new motor for free🔥🔥❤️
By El C.
I recently purchased two Eskute M300 electric bikes for my wife and me, and we couldn't be happier. From the very beginning, the buying experience was fantastic. I had the pleasure of interacting with Zhou from customer service, who was incredibly helpful, responsive, and made sure all of my questions were answered. The bikes themselves are wonderful! They feel strong, sturdy, and are exceptionally comfortable to ride. Finding a bike that fits can sometimes be a challenge, but these are perfect for our very different heights and weights. I am 6' 1.5" and 235lbs, and my wife is 5' 1" and 130lbs, yet both of us find our rides to be completely ergonomic, smooth, and highly capable. Whether we are cruising around our local neighborhoods or tackling slightly tougher terrain with pretty big hills of all sizes and grades, these bikes deliver fantastic performance. Highly recommend Eskute, and a massive thank you to Zhou for the excellent support!
By Brandon M.
The motor is weak.
By L E.
Response from Eskute US· Jun 24, 2026
Dear Customer, We’re very sorry to hear about your experience and appreciate your feedback. At this time, we are unable to locate your order details based on the information provided. To properly investigate your concern regarding motor performance, we would need your order number and a short video showing the issue during riding conditions. Once we can verify the order, our technical team will be happy to assist you further and determine whether the issue is related to settings, installation, or a potential hardware fault. We are committed to helping resolve any performance concerns and appreciate the opportunity to support you. Best regards, ESKUTE Support Team
I had an issue with a wheel wobble. Jade and the whole Eskute team went above and beyond to have the issue corrected with a whole new bike replacement. Very satisfied with the experience 😊
By Teresa A.
I would recommend because it is really good consumer support and I really like there bikes it is really got for the budget price
By Dwayne J.
Eskute stands behind their products and customers 100%. I'm now a loyal customer and my experience has convinced me this company is for real and you can rely on their products and customer service.
By James P.
