Excellent costumer service got my issue…
Excellent costumer service got my issue resolved in no time Mark was very helpful and cared about our issue he will go above and beyond helping out. thank you Mark!!
By Andre P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
700 reviews
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Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
700 approved reviews, newest moderated first
Excellent costumer service got my issue resolved in no time Mark was very helpful and cared about our issue he will go above and beyond helping out. thank you Mark!!
By Andre P.
Nicely packaged, Fun to ride, Amazing bike.
By solei
Bella, communicative and made positive resolution.
By Heidi Maria S.
Excelente servicio, muy atentos en todo fue la mejor compra y servicio, recomendaría cualquier compra con ellos
By Cláudio eduardo Alvarez A.
After receiving the 2 eTrikes, I found both had some issues that needed correcting before use. After I made contact with Eskute's Customer Service, they immediately began the process of providing a solution for the problem that was identified and reported to them. This process was handled by Customer Service Associate Avery and it was obvious from beginning that it was their intention to provide a solution, and as quickly and reasonably as possible. The solution provided by Avery and his team was absolutely satisfactory and actually beyond expectations .
By James H.
Mark responded with good understanding of my problem. Good customer service. Mark was always polite and considerate.
By Rosalie D.
Jade and her crew at Eskute US have been very quick to satisfy my needs. Exceptional service.
By Kerry K.
I ordered the T30 Trike and it arrived save and sound very quickly in a well packed box. It was relatively easy to assemble and did not take long. I ran into a minor problem with the battery however after some great discussions with Jill of Customer Service she sorted it out and I am now happily riding my Trike around the neighbourhood and showing it off to all who look. This was a great purchase, I would Eskute recommend to anyone who interested in dealing a wonderful company, good transportation and lots of fun.
By Bob J.