EOEOTWOReviews of eoeo2.com

Response from EOEOTWO· Jun 5, 2026

Thank you for your feedback. We sincerely apologize for the extremely frustrating experience you’ve had with your E01 and our customer service. We completely agree with your perspective: asking any customer—especially someone in your situation—to disassemble a motor and re-spoke a wheel is entirely unacceptable and deeply harms our brand image. You spent $800 on a brand-new bike and deserve a flawless riding experience, not the stress of complex mechanical troubleshooting. To resolve this immediately without any further hassle, our management team has stepped in to offer you two direct solutions: The Plug-and-Play Solution: We will immediately ship you a complete, fully-assembled rear wheel assembly (including the motor, tire, and pre-laced spokes) so you can easily swap it out without any complex technical steps. Hassle-Free Return: If you prefer to return the bike, we will provide a prepaid return shipping label. We would like to clarify that our returns are not shipped back to China, but to our domestic warehouse here in the United States. We sincerely apologize for any confusion or misunderstanding caused during our previous email exchanges. Please contact us at our dedicated support email, [email protected], with your preferred option and your order number so we can expedite and resolve this for you right away. Thank you for your patience, and we are fully committed to making this right for you.

Response from EOEOTWO· Jun 8, 2026

Dear Reviewer, Thank you for bringing this to our immediate attention. We are deeply shocked and concerned to read your comment. Professionalism, integrity, and absolute respect are the core values of EOEOTWO. To hear that someone from our team was disrespectful to you—especially a veteran with over 14 years of experience in the industry—is completely unacceptable to us. We do not tolerate this behavior under any circumstances. Our management and after-sales supervision team have launched an immediate internal investigation across all our social media channels to identify who handled this communication and ensure appropriate disciplinary action is taken. We want to sincerely apologize for this deeply unpleasant encounter. Could you please do us a favor and email us the details or screenshots of that conversation at [email protected]? This will help us pinpoint the issue immediately and address it without delay. We take your feedback with the utmost seriousness and are committed to holding our team accountable.