Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Millie was great at explaining everything for me she made sure I got the full package
By Gwedooo ..
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you! Millie is delighted she could make sure you received all the necessary information and help with your ESA registration.
Very friendly!
By Lessly T.
Response from Emotionalsupportanimal· Dec 5, 2025
We’re so glad to hear that! Friendly support is what we aim for, and we’re happy it made a difference.
What great support from the representative Priscilla at emotionalsupportanimal.com! She took the time to answer all my questions with patience and care. She put my mind at ease.
By Layla R.
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you! Priscilla is thrilled she could take the time to answer all your questions and put your mind at ease during the ESA registration process.
Had an amazing experience with awesome customer service!! Pracilla helped in ways I couldn’t have imagined. Her focus was helping me and my fur babies and I couldn’t have asked for a better experience!!
By Lisa C.
Response from Emotionalsupportanimal· Dec 5, 2025
We’re so glad to hear that! Priscilla loves helping pet owners and their fur babies feel supported throughout the ESA journey.
Customer for life. This was the second time with registering an EMA. The last time was a while back but due to sickness, I had to replace my baby. Emotional Support Animal was my choice I had trouble getting set up, but Melie M was awesome; she stayed on the phone with me until everything was correct and I was on my way to getting my pet registered. I am very thankful for their customer service. I received several calls making sure everything was ok.- Alane B
By Alane B.
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you! Melie is thrilled she could guide you through the registration process and make sure everything was correct. Your loyalty as a returning customer means the world to us!
Priscilla Did a Great Job helping me
By Back Yard Critter D.
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you! Priscilla is so happy she could help you and make the ESA registration experience smooth.
Ms Shana Hoercher called at the perfect time as my computer had frozen. she walked me thru the registration process for Lakota and answered all my questions. Thank you Ms Shana for your time!
By Joann K.
Response from Emotionalsupportanimal· Dec 5, 2025
We’re delighted Shana could call at the perfect time and help guide you through the registration process. Thank you for sharing!
I was very hesitant but took the chance to contact Emotional Support Animal. After submitting my application I received a call from a very pleasant lady by the name of Terri Washington. She was very knowledgeable, demonstrated professionalism, and showed empathy and compassion. I will refer to ESA
By Tamara
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you! Terri is so glad she could provide compassionate, knowledgeable support and make your ESA experience enjoyable.
