Great taste
Great taste
By LINDA C.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
47 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2003, Electric City Roasting Company is a small, women-owned, coffee company based out of Scranton, Pennsylvania. Our goal is to provide high quality specialty grade coffee for an affordable price.
Electric City Roasting Company (electriccityroasting.com) has 47 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
47 approved reviews, newest moderated first
Great taste
By LINDA C.
I have been trying to contact Electric city Roasting co. for 2 weeks and i call and leave messages about my order, Leave my contact info etc... I went on chat and sat there for our an hour, than finally asked them to call me regarding my order .. I left all my info and still no return phone call.. no email.. nothing.... I like their coffee but i have an issue with the flavoring of my two last auto ship..
By jeanineaol.com
Easy to order. Fair price. Quick delivery.
By Michael C.
No complaints and great coffee.
By JAMES
The customer service is excellent and I am really enjoying the coffee so far. I signed up for the mystery coffee subscription and I love both roasts I've tried so far. I had a minor issue because I live nearby and preferred local pickup but got my first order shipped and had to pay the shipping fee. I might have made the error when signing up, or it might have been a computer glitch or a mistake in their system, but it didn't matter because they fixed it asap and refunded the shipping with no hassles or questions. I am very satisfied and would recommend them to anybody that like good fresh coffee.
By Thomas C.
Response from Electric City Roasting Company· Jul 28, 2025
Hey Thomas! Thank you for the nice review. We're always more than happy to make things right for our customers. I hope you enjoyed the Velvet coffee we swapped for ya!
My fiancé’s mom bought EC coffee for us as a Christmas gift a little while ago and now we only order from EC. It’s great!
By James A.
Response from Electric City Roasting Company· Jul 28, 2025
Hey James! We're super happy to hear our coffee left such a positive impression! Thank you for shopping with us!
Great coffee from a good local company.
By Paul F.
Response from Electric City Roasting Company· Jul 28, 2025
Thanks for shopping with us, Paul! We appreciate the positive feedback!
Great quality and fast shipping
By Wick
Response from Electric City Roasting Company· Jul 28, 2025
Thank you for the kind review!